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cs team. The ideal candidate is a compassionate communicator with a knack for problem-solving and a dedication to customer satisfaction.
Shift Details: 2 week shift rotation with week 1 workdays Thursday -Saturday and week 2 workdays of Wednesday-Saturday (weekdays 8pm - 6am EST/weekends 6pm -6am EST). This is an overnight shift.
What You Will Do:
Support the IATA I Logistics team's Case Management process and drive flawless execution to meet customer commitments in a consistent, repeatable manner
Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
Communicate effectively and professionally with customers.
Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
Follow-up with customers on all issues and cases while maintaining strong customer relationships
Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
Achieve all key performance indicators and achieve best in class performance
Participate in continuous improvement initiatives
Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
Promote an inclusive, engaging, & rewarding work environment including:
Attend off shift team & organization wide meetings (e.g., staff meeting, 1:1 with manager, performance connect discussions around skills development and growth discussions, cross-IATA "Coffee Chats")
Work respectfully across multiple cultures and countries
What You Will Learn:
Gain in-depth knowledge about the business products, service offerings and overall industry
Creative problem solving to complex customer issues
How to proactively react to and accommodate customer needs immediately and situationally
Qualifications You Must Have:
Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position
Experience in resolving customer complaints and problems
MS Outlook, Excel, PowerPoint, Word
Qualifications We Prefer:
Hybrid to Cedar Rapids, IA or Windsor Locks, CT (3 days a week)
Numerical, written, and verbal communication and reasoning skills
Aerospace or manufacturing industry experience
Experience analyzing and troubleshooting challenging and uncommon scenarios
Ability to manage time-sensitive and high-pressure situations without supervision
Aerospace or manufacturing industry experience
SAP experience
Salesforce experience
Proven customer orientation and the ability to manage different situations
What We Offer:
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Learn More & Apply Now!
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
#reempowerprogram
This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.
At Collins Aerospace, our customers are at the core of our business. And meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.
Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that's redefining aerospace, every day. #topopps
The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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