Digital Technology / Infrastructure Site Leader - Asheville, NC -ONSITE

Pratt & Whitney is working to, once again, transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We’ve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment. * Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tightknit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

*Note: Hybrid and Remote roles at many of our sites are currently working from home because of COVID-19 protocols. Candidates will learn more about role type and current site status throughout the recruiting process.

Pratt & Whitney’s (P&W) Digital Technology – Service Excellence team is seeking a highly motivated individual to be the Infrastructure Lead for the Asheville, NC site. 

The main objective is to serve as the single point of contact for infrastructure-related services.  The services will range from site specific to enterprise led initiatives and will require collaboration with local management team, vendors, and other Digital Technology teams.

Location:  Asheville Site W Asheville Greenfield Site TBD, Asheville, NC, 28803

Key responsibilities:

• Be responsible for all IT Infrastructure components at the site; including desktops, servers, storage, WAN, and LAN.
• Work with approved vendors to deliver world-class infrastructure services to all employees & contractors at the site.
• Deliver local infrastructure projects on time and on budget.
• Be a self-starter, able to work independently, and manage multiple projects simultaneously.
• Ensure that the site complies with laws, industry best practices, Raytheon Technologies and Pratt & Whitney policies, and architectural standards.
• Fully document all work performed.
• Facilitate local audits and ensure corrective actions are completed on time.
• Work with business partners to design specific solutions that meet the needs of the local business.
• Act as an escalation point for any infrastructure issues.
• Provide in-depth root cause analysis when necessary.
• Perform other duties and special projects as required.
• The position requires strong teamwork and communication, and collaboration with site management, outsourced IT partners, customers, security, compliance officials and other members of the DT organization. A strong desire to continue to learn and remain on the forefront of relevant technologies is essential.
• Site health - Establish, monitor, remediate key infrastructure KPIs.
• DT advocate / champion / coordinator for enterprise infrastructure initiatives/deployments (Zoom, O365, etc).
• Sponsor & oversight of local DT contractors.

Basic Qualifications:

• Bachelor’s Degree with 5+ years of related experience OR advanced degree with 3+ years of related experience.
• U.S. Citizenship required.

​Preferred Qualifications:

• Project Management/ITIL certifications a plus.
• Working knowledge of ServiceNow, or other similar Service Desk tools.
• Experience within an aerospace manufacturing environment
• Project Management certifications with a history of delivering IT projects on time and on budget, and the ability to recognize areas for process improvement.
• Excellent customer service skills required providing a high level of service to satisfy/fulfill internal or external needs accurately in a timely manner
• Ability to communicate business needs and interpret high level business requirements, and liaise between business customers, technology teams and support teams.
• Experience generating documentation, standard work policies and procedures.
• Willingness to learn new technologies & take on new projects to grow experience.
• Ability to work in a high energy, fast paced environment, able to adapt to changing business needs.
• Highly self-directed and able to learn quickly with a solid ability to drive and deliver results.
• Strong analytical skills, demonstrated organizational and leadership skills, examples of effective teamwork, a track record of consistently meeting deadlines and due dates.
• Superb communication skills, written and verbal, with ability communicate in a clear and concise manner across various levels of the organization.
• Six-Sigma, Process Improvement, or Achieving Competitive Excellence (ACE) Associate Certification is preferred along with a proven track record of cost savings and continuous improvement accomplishments.
• Executive presentation experience and comfortable interacting with senior executive leadership. Lead, facilitate and manage change effectively.