Event Manager (Onsite)

lieve diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

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Job Summary:

The Event Manager is responsible for building customer relationships and representing the customer’s interests during daily operations. In addition, the manager is to drive the moments of truth with the customer for all engine shop events. The EM (Events Manager) works in close partnership with the sales team in order to proactively address engine event opportunities. The EM must have good verbal and written communication skills, problem solving skills and be able to think critically.  The EM must also have the ability to adjust and manage priorities, have time management skills, and be self-directed.  The EM must have the ability to balance operational goals with satisfying customer commitments while maintaining profitability.

Key Responsibilities:

• Manage planned engine events prior to receipt
• Manage customer hold process
• Manage profitability of customer events
• Fluent in English (verbal/written)
• Coordinate customer visits
• Analyze and approve cost estimates, invoices, and warranty application along with driving closure to invoice disputes
• Perform as a liaison between the shop and the customer
• Ensure export control and ITAR (International Traffic in Arms Regulations) compliance

Basic Qualifications:

• Associates Degree with 7+ yrs of experience or Bachelor’s Degree with 5+ years of experience OR a Master's degree with 3+ years’ experience in Customer Service, Engineering, or Finance.
• https://U.S. Person or eligible to obtain necessary export authorizations required

Preferred Qualifications:

• Previous field experience and customer interface involving PWC products preferred
• Experience with Sarbanes/Oxley requirements preferred

Additional Information:

https://U.S. Person or eligible to obtain necessary export authorizations required.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is: Onsite

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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