F135 Depot Customer Support Engineer (Onsite)

Pratt & Whitney is working to, once again, transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

In addition to transforming the future of flight, we are also transforming how and where we work. Pratt & Whitney is laser focused on offering flexibility to our employees. We’ve introduced role types (Onsite, Hybrid, or Remote) and now list them in the job posting title so candidates know where they will operate in our blended work environment.

• Please consider the following role type definition as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future. Where the difference you make is on display every day. Just look up.

Are you ready to go beyond?

This position is in Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft.  This position is within Pratt & Whitney’s military engine sustainment organization and located in Oklahoma City, Oklahoma.  The position will interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F135 engines.  Internal interfaces with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations.

A wide variety of daily tasks are to be supported within the following categories:

Activities include:

• Manufacturing blueprint
• Item Repair strategy
• Technical data review & interpretation
• Support processes authoring technical dispositions and SAP EQN System dispositions
• Participate in lean manufacturing initiatives that support continuous process improvement
• Working with the jet engine SE remanufacture supply base repair sourcing and execution
• Coordination with engine fleet management programs
• Technical support of Hardware field issues
• Product team technical presentations and cross organization communication
• Development and creation of standard work for various processes/procedures
• Develop databases and process matrices

Education:

Basic Qualifications:

• 3+ years of total professional work experience
• Bachelor’s degree in Engineering/Technical discipline or experience in related field
• US Citizenship required due to Federal Contracts
• Ability to review and understand technical concepts related to jet engine hardware performance and life cycle durability required.

Preferred Qualifications:

• 1+ years authoring technical documents
• 1+ years in a role responsible for resolving technical issues
• Familiar with prints, Team Center, Webtop, and/or similar systems and SAP
• Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required.
• A working-knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired.
• Previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification is preferred.
• Ability to obtain a secret clearance

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.