Operations Manager, Global Depots (Hybrid)

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

A rare opportunity exists to join Pratt & Whitney as Operations Manager of our Global Depots, Military Engines division.

Within the Sustainment Operations organization, the Global Depots Operations team is responsible for providing quality repair and service for the worldwide military engine fleet. This includes sustaining and growing a global team of rapid response service providers, providing on-wing and near-wing engine repairs, optimizing our fleet maintenance contracts, and generating growth and profitability through the development of enhanced offerings and capability improvements that provide customer value and deliver improved cost performance and speed of service.  Major deliverables include ensuring delivery of modules and engines, increasing service capabilities, and driving quality and performance to meet and/or exceed customer expectations.

Key Responsibilities:

• Lead cross-functional team of 25-30 [customer-facing] direct reports, including Customer Service, Quality, Engineering, and Technicians
• Operate a safe, secure, and compliant workforce and facility
• Oversee the execution of operations and projects to meet established targets and metrics
• Ensure achievement of KPIs, including quality, cost and capture rate
• Identify key issues affecting parts availability and repair development
• Manage 3rd party partner and supplier performance contracted to support PW customers
• Ensure consistent collection, monitoring, and trending / analysis of leading indicator data, fleet-specific variables, and technical issues that [could] impact rapid response, work scopes, and maintenance practices
• Develop and implement continuous improvement plans to ensure world-class repair processes are in place

Basic Qualifications:

• Bachelor’s Degree in Aerospace or Mechanical Engineering, Operations Management, or applicable field and 12+ years of Operations Experience; OR an Advanced Degree and 10+ years of Operations Experience
• US Citizenship required due to government contracts

Preferred Qualifications:

• Advanced degree in Operations Management, Business, or applicable field
• Experience leading team of direct reports, preferably cross-functional or General Manager-type role
• Operations experience in aircraft engine maintenance and overhaul
• Aviation, or specifically, aircraft engine aftermarket and/or operations experience
• Experience leading a P&L and/or with cost, budget, or project management
• Strategic Leadership experience
• Forecasting and/or planning experience – financial, headcount, etc.
• Experience leading self-directed work teams across multiple functional disciplines

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.