Principal Systems Engineer (Hybrid)

Date Posted:

2023-03-02

Country:

United States of America

Location:

HOK32: Tulsa, OK (IMS INC) 6120 South Yale, Suite 200 , Tulsa, OK, 74136 USA

Position Role Type:

Unspecified

At Collins Aerospace, we’re dedicated to relentlessly tackle the toughest challenges in our industry – all to redefine aerospace. 

This role is responsible for providing strong focus on customer service. You will be asked to perform and/or support mission critical deployment work remotely or while on customer sites within this role within the Airports System Delivery Team. Along with the responsibility of communicating effectively with others and managing your workload to achieve your project goals.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Primary Responsibilities:

• Deploy full spectrum of Collins Aerospace Airports common use systems and products — at some of the worlds’ most prestigious airports within North America.
• Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace Airports systems and support system integration of various products.
• Participate in deployment activities required for airports in North America (and in other regions as needed) – Travel to customer sites, perform site surveys, interface (written and oral) with technical and nontechnical personnel to perform installation activities.
• Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with customer contract specifications and implementations.
• Adhere to installation instructions and guidelines and use industry best practices to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solving in accordance with System Delivery guidelines and instructions where provided.
• Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.
• Provide best practices for day-to-day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when and where identified as necessary.
• Proactively detect problems, support, and escalate the problems to next level of support when they can’t be resolved in timely manner. Interface with on-site maintenance personnel, provide 3rd level support where needed to meet the Service Level Agreements (SLA).
• Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives. Assist in design reviews and procurement when necessary.
• Involve yourself in all aspects of your intra-Airports technical discussions involving technical challenges and any problems to help bring forth solutions that meet contractual requirements.
• Closely liaison with the project management, account management, customer support and sales teams for technical exchange of information and planning of operations and projects.
• Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.
• Works with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks.
• Travel may be extensive based on contract award volume. Expect upwards of 75% travel load, mostly in North America with possible in South America and other global assignments.

Qualifications/Experience Needed:

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position.
• Must have current passport or have passport renewal in process.
• Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012 through 2022 and Windows 10 Operating System in both virtual and physical workstation/server environments.

Preferred Qualifications:

• Experience in the installation and the configuration of Cisco routers, ASA, PIX, VPN equipment.
• Experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment, configuration and administration of host systems and virtual machines.
• Knowledge in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, WINS, DHCP.
• Hands on experience in implementation and troubleshooting of enterprise networks and application issues.
• Experience as a system engineer at an Enterprise IT company or managed services organization.
• Linux OS a plus.
• Experience with effectively communicating with customers and team members to better understand support requirements.
• Troubleshooting skills.
  • Ability to diagnose problems.
  • Analyze the issue and able to reproduce issue to confirm the problem is identified.
  • Help shape the plan for the next steps.
• Willingness to work with a team.
  • You will have to work with a wide variety of people and need the skills to effectively communicate the issues and needs to complete your portion of a project.
  • Interface with various skill level of individuals.
• Knowledge of computing hardware, software and networking.
  • Ability to install hardware and software.
  • Ability to configure various software/hardware as needed.
  • Support various systems, Windows servers, Windows workstation, Linux.
• Knowledge of or willingness to develop a diverse knowledge of airport innovational products and services such as CUPPS, CUSS, VeriPax, Baglink, AirPlan, biometrics facial recognition technologies, artificial intelligence, queue management systems.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year
   

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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