PW1100G-JM Customer Technical Service Engineer (CTS) - Hot Section (Hybrid)

Date Posted:

2023-02-22-08:00

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Hybrid

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire, and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect, and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Overview:

Do you feel fulfilled when you help others resolve technical issues? Are you interested in utilizing your engineering experience in more of an integrative role? Have you considered what it may be like to influence the customer experience and appreciate the end product firsthand in an aftermarket environment? If so, we want to hear from you! We have an excellent opportunity for a talented Customer Technical Services, Hot Section Engineer to be based in East Hartford, CT.

A position is available in the PW1100G-JM / GTF Advantage Customer Technical Services (CTS) group for a Hot Section Customer Service Engineer. The PW1100G / GTF Advantage CTS Engineer will work directly with airline customers, Field Support Representatives (FSRs), and Maintenance/Repair/Overhaul (MRO) facilities in support of hot section related technical data issues, field retrofits, and proactive engine manual maturation.  This assignment offers interesting and exciting insight into technical issues related to field service and maintenance operations.

Key Responsibilities:

• Initiate technical data development via Engineering Authorization (EA) documents for EMM, EM, and CIR manuals including engine, module, subassembly, and piece part level inspections, assembly, and disassembly procedures, in support of Airbus A320Neo PW1100G series engines (Base and GTF Advantage program). These EAs provide the Instructions for Continued Airworthiness (ICA) required by the regulatory authority as part of the engine PART 33 certification.
• Lead activities with the following organizations to ensure the clear, accurate and timely development of manual updates, discretionary acceptance, and one-time acceptance EAs: CTRP, DARO, FMP Service Programs, MRO facilities, Standard Practices (SPOP), Component Integrated Product Team (CIPT), various Engineering disciplines, Aftermarket Operations (AMOE) groups, and FAA Designated Engineering Representatives (ODAs) in support of:

- Technical concerns on the flight line resulting in Aircraft on Ground (AOG) situations.

- MRO facility work-stop prevention/resolution requiring expedited review of defect findings beyond serviceable limits and assembly/disassembly issues.

- Proactively improving overall technical data maturity based on fleet experience.

• Support hot section Class I Engineering Changes (ECs) – Coordinate with CIPT, Design, CM, EDSI, and aftermarket organizations throughout entire process to formulate fleet retrofit plan to ensure that customers maintain reliable and cost-effective operations, generate Service Bulletin (SB) source data, and ensure accurate Technical Data Package (TDP) content for part reoperation and module part progression and reidentification procedures.
• Coordinate with technical publications (MDE) and provide direction for all technical publication's issues.
• Create Special Instructions (SIs) for engine or operator specific field and MRO procedures.
• Coordinate Customer Part Return (CPR) shipments and investigations on distressed or event related hardware.
• Coordinate outsourcing activities regarding EA creation and engineering database (Teamcenter) processing.
• Coordinate resolution on production Quality Notifications (QNs)
• This job requires flexibility and adaptability to changing requirements and ability to successfully multitask across several types of activities at once in a dynamic environment. This job also requires a strong teamwork mentality.

Basic Qualifications:

• Bachelor’s degree and 5+ years of relevant experience, or
• An Advanced Degree in a related field and 3+ years of relevant experience
• US Citizen or US Person due to government contracts​

Preferred Qualifications:

• Mechanical or Aerospace Engineering degree is desired.
• Requires advanced knowledge of work area typically obtained through advanced education combined with experience.
• Practical to substantial knowledge of RTX projects, programs, or systems with the ability to make enhancements and leverage in daily work.

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that responsibilities of the job need to be performed onsite on a regular basis.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

Required Travel = 10%: Airline maintenance base and MRO facility visits as required.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms