Senior Manager, Digital/IT Site Services, East US Region (M5) - ONSITE role

RTX

4

(262)

Multiple Locations

Why you should apply for a job to RTX:

  • Ranked as one of the Best Companies for Women in 2019
  • 4/5 in overall job satisfaction
  • 69% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 79% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Programs are also available for dependent and adult care, family leave, college planning, counseling and personal convenience services.
  • We provide programs that offer solutions to life’s challenges, including a variety of flexible work arrangements and paid time off.
  • Employees may participate in tax-advantaged accounts to pay for eligible health and dependent care expenses with pretax dollars.
  • #RAYTGLOBAL01694163EXTERNALENGLOBAL

    Position summary

    world.

    Job Summary:

    Raytheon Digital Technologies (Digital) is seeking an experienced leader (Senior Manager, M5 level) to drive the successful delivery of Digital/IT services at all sites within the East region. This leader will partner with business and Enterprise stakeholders to accelerate and measure transformational technology evolution while ensuring speed, agility, execution, and value delivery. This role will be responsible for overseeing the integration of all Digital Services to the sites within the East Region and engagements with Site Executives and leadership teams to include understanding priorities for sites within the East region, areas of concern, opportunities for change, demand planning and improvements. The Regional Lead will provide employee assessments (performance monitoring and impact discussions), oversight of projects within their region, and escalation interface to suppliers and DIGITAL leadership for the sites. It requires close partnership with other DIGITAL entities across Enterprise Services (ES), Raytheon and RTX Company to communicate and drive adoption at of ES and Raytheon DIGITAL Technology direction and implement ES and Raytheon DIGITAL standards throughout the sites. This is a high impact role needing leadership skills and applicable technical and operational experience. The Regional Site Services Leader will be involved with implementing processes for the department and ensuring compliance with those processes within their assigned region.

    • Reporting to the Raytheon Site services Leader, this position will lead a diverse team in supporting mission critical DIGITAL services in the East region.

    • Responsible for people management including hiring, staff development, training, and performance appraisals, leading a team of Digital Technology professionals.

    • Manage a team in a matrix organization (i.e., performance development, career coaching, mentoring, training, resource / talent management, etc.).

    • This role will work on-site at one of Raytheon's East Region US Locations, so the selected applicant must be located within Commuting distance to one of the Raytheon sites in this East Region.

      • States in East Region: MA, NH, RI, CT, NY, ME, VT, HI, AK, VA, FL, MD, PA, GA, NC, SC, NJ, DE, DC, WV
      • Applicable sites: MA-Andover, MA-Tewksbury, MA-Marlborough, MA-Woburn, RI-Portsmouth, VA-Sterling (Dulles).
      • Distributed Sites: Arlington (Rosslyn) VA, Arlington (Crystal City) VA, Chesapeake VA
    • Selected applicant will be required to travel to all Eastern region sites occasionally as business needs dictate.

    Key Responsibilities:

    • All leadership/managerial tasks associated with leading a team of Site Service Leads for the East region.

    • Assist the Site Services Leader/Director to establish and maintain roadmap, vision, strategy, and goals to align with enterprise roadmaps, as well as business and customer requirements to drive business value.

    • Ensure DIGITAL service excellence and execution across all sites within the East region, in close partnership with Raytheon Digital and Enterprise technologists and service owners.

    • Provide oversight to various DIGITAL site leaders across the Eastern region, including performance development, compensation planning, staffing, oversight of projects, escalation interface and leadership. employee assessments to include performance assessments and compensation planning.

    • Create, foster, and maintain Digital Technology, site leadership, and DIGITAL service owner relationships to drive and prioritize DIGITAL services delivery for the East region.

    • Ensure accountability and cooperation from service owners as related to audit and compliance activities across the East region.

    • Engage with regional Facilities leads to ensure reservable hybrid/remote work points are equipped with standard DIGITAL peripherals ensuring a positive user experience when onsite.

    • Continually improve overall end user experience & engagement from executives to all Raytheon employees in the region.

    • Support DIGITAL AOP forecast for the services provided, including all sub frameworks, capital planning and expenditures.

    • Represents Digital Technology as the accountable representative at the site to oversee site efforts to maintain compliance with Raytheon policy in unclassified environments, in collaboration with Digital Technology Governance, Risk, and Compliance.

    • Communicates yearly site audit and assessment schedule to all pertinent stakeholders once it is received from Governance, Risk and Compliance.

    • Partners with Digital Governance, Risk, and Compliance (GRC) to support site compliance assessments to ensure all site-specific processes, tools, documentation, and control hygiene are audit ready, and to ensure successful Digital audits.

    • Helps identify service owners, who work with GRC and the site lead to translate assessment and audit observations into actionable improvements to be completed by service owners.

    • Partners with service owners to update and track compliance related improvement activities and work with the Compliance working group and appropriate leaders to remove barriers to progress.

    • Represents Digital Technology on the Site Incident Support Team (SIST).

    • Communicates and drives adoption of DIGITAL technology direction.

    • Collaborate with service architects to discuss impact of new technologies and architecture roadmap.

    • Manage, monitor, and update DIGITAL Service risks and opportunities within the region to support business and company goals.

    • Drive Service Delivery of in scope services, including:

      • Ensure appropriate Change Management and training plans are executed for each service / project.
      • Leverage service metrics to drive improvements and educate leadership.
    • Deliver new Concept of Operations documentation and ensure existing documentation is maintained and updated.

    Basic Qualifications:

    • Role typically requires a Bachelor's degree with 10 years of relevant work experience, and advanced degree with 8 years relevant experience, or associates with 12 years' relevant experience. In Lieu of degree, 14 years of relevant experience will be considered.

    • The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

    • Experience in overseeing and managing a team in an IT generalist /Digital Site Services oriented environment.

    • Experience managing IT Service vendors / service providers.

    • Experience as a leader of people.

    Preferred Qualifications:

    • Bachelor's or Advanced degree in STEM or IT/Digital related major curriculum.

    • Experience leading geographically distributed teams.

    • Prior experience supporting an operations & manufacturing environment.

    • Demonstrated success in strategic planning and ability to translate strategy to action and results.

    • Project management leadership experience by leading development and execution of complex project plans

    • 10 years' experience; preferably across multiple domain areas such as program management, service management, digital technology, or engineering

    • Experience managing end to end services leveraging Information Technology Infrastructure Library (ITIL) best practices.

    • Experience improving the product lifecycle (concept through sustainment) by identifying and leading value-added enhancements to key value streams and continuous improvement practices.

    • Experience briefing at the executive/business leadership level.

    • Previous success in managing large, complex projects, products, or services simultaneously (with multiple funding sources) and developing creative and innovative solutions for large-scale business challenges.

    • ITIL Certification.

    • Currently active US DoD Secret / Top Secret Security Clearance

    • IT Project Management Certification

    What We Offer**:**

    Whether you're just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

    Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

    Clearance Information: This position requires the ability to obtain a security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://https://www.state.gov/m/ds/clearances/c10978.htm

    This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

    RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

    To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

    The salary range for this role is 118,000 USD - 246,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

    Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

    Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

    This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

    RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

    RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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    Why you should apply for a job to RTX:

  • Ranked as one of the Best Companies for Women in 2019
  • 4/5 in overall job satisfaction
  • 69% say women are treated fairly and equally to men
  • 78% would recommend this company to other women
  • 79% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Programs are also available for dependent and adult care, family leave, college planning, counseling and personal convenience services.
  • We provide programs that offer solutions to life’s challenges, including a variety of flexible work arrangements and paid time off.
  • Employees may participate in tax-advantaged accounts to pay for eligible health and dependent care expenses with pretax dollars.