Watch Officer (Onsite)

The Watch Officer performs a wide variety of technical tasks in support of operations, production and test environments. Supports and provides Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Observes, analyzes and reports data; and when appropriate makes necessary repairs to equipment. Utilizes various engineering and scientific drawings, manuals and other related documentation in the performance of assigned tasks. This position requires shift work.

Required Skills:

•Must have an active/current Top Secret clearance with SCI eligibility.

•Must be able to obtain DHS program suitability prior to starting employment.

•Bachelor's degree with 2 years of relevant experience.

•Experience and/or familiarity with one or more of the following: Solaris, AIX, Red Hat, IRIS, Microsoft Windows (2000, XP, 2003), VMware, SharePoint, Citrix.

•Experience with monitoring system health and status.

•Experience documenting problems and resolutions through a tracking program.

•Experience performing various administrative duties and provide technical assistance, with the supervision of a team leader to remotely located users.

•Tier I experience: General troubleshooting, triage, or performance of specific tasks (i.e. user account creation, password resets/unlocks, share drive access, remote software installations).

•Must be able to work shift schedule

Desired Skills:

•Experience interfacing with the following groups: software development, testing, integration, deployment, sustainment, maintenance, etc.

•Experience working in an Agile environment desired

•Experience with ITIL methodology desired.

•Experience and/or familiarity with one or more of the following shell scripts: Bourne, C, Krone, Bash, Perl, etc.

•Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.

•Experience performing incident response (tiered support model), using an Incident Management System.

•Tier II experience: Prioritize incidents.  Perform detailed troubleshooting, root cause analysis.  Determine multi-user, multi-system correlations.

•Tier III: Provide system administrative support to correct deficiencies noted in the trouble ticketing system for COTS and GOTS software packages.

•Experience interfacing directly with customer and program management team.

•Experience providing status to program management and input to customer status reports.

Desired Certifications:

•Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.), Microsoft certifications (MCP, MCDST, MCSA, etc.), Cloud certifications

•DoD 8570.1-M Compliance at IAT Level I

•Information Technology Infrastructure Library (ITIL) certification

Required Education:

•Bachelor's degree with 2 years of relevant experience.

•Six (6) additional years of relevant professional experience may be substituted for a Bachelor’s degree.

This position is not a telework or remote position.

NOT Relocation Eligible - Relocation assistance not available

Employee Referral Award Eligibility: Only employees currently within RMD and RI&S have the potential to receive a Referral Award for submitting a referral to RMD and RI&S roles.  ALL eligibility requirements must be met to receive the Referral Awarding.

#RISCyber

Requires theoretical to advanced knowledge of work area typically obtained through University Degree combined with experience. Practical knowledge of RTX projects, programs

or systems with the ability to make enhancements and leverage in daily work.

Typically requires a University Degree or equivalent experience and minimum 2 years of prior relevant experience.

Engineering/Other Technical Positions: Typically requires a degree in Science, Technology, Engineering or Mathematics(STEM) and a minimum of 2 years of prior relevant experience unless prohibited by local laws/regulations.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.