Customer Care Specialist I

Position Description

Job Summary

If you want to reshape the world and discover your greatest potential, Saint-Gobain provides one-of-a-kind opportunities for innovative problem solvers.

We're one of only two companies in the world that is consistently recognized as both a top Global Employer and a Top 100 Global Innovator, but Saint-Gobain's remarkable story and culture of innovation begins with a team of nearly 200,000 creative, diverse and passionate team members collaborating across the globe.  We are committed to our mission to improve lives because, every day, we witness the enormous impact of our efforts on the world around us.   

We offer competitive salaries, matching 401k, retirement plan, bonus program, tuition reimbursement, medical/Rx/Dental/Vision and SO much more.

If you are looking for a GREAT place to work, you've found it!

The Customer Care Specialist I is a customer focused, patient, empathetic, and passionate communicative customer advocate and can use technology effectively to convey information and instructions clearly to a customer.  The incumbent will be the direct liaison between customers and the delight team and responsible for providing information related to customer quotes, orders, and inquiries.  The incumbent should have a friendly disposition, a willingness to learn, a strong work ethic, and a sincere desire to help people. The CCS will be responsible for providing excellent customer service and building customer loyalty through the courteous, efficient handling of customer interactions (chat, phone, and email). Incumbents in this role will need to be able to seamlessly put themselves in the customers’ shoes, advocate for the customers when necessary, and ensure customer needs are met by the business. 

• Effectively and efficiently communicate with customers by phone, and/or email to assist with inquiries via website, phone, fax, or email.

• Customer interface for delivery status and expedites. Utilize customer web portals, including Web EDI, to provide order acknowledgements, order revisions, and delivery status.

• Provide superior customer service to a wide variety of customers across the world with a pleasant, patient, and friendly attitude

• Possess excellent written and verbal English communication skills.

• Advanced usage of standard office technologies, including Microsoft 365, MS Word, Excel, web browsers, email, electronic calendar, instant messaging, information sourcing, etc.

• Ability to navigate computer software and websites as necessary without third party assistance

• Process quotations and purchase orders quickly and efficiently with little guidance in accordance with company procedures.

• Participate in contract review

• Resolve customer issues quickly by using effective problem-solving skills and escalate issues when necessary

• Maintain knowledge of our products and services in order to understand the customer’s needs

• Handle complaints concerning, product or services rendered, and customer needs and escalate complaints to correct team members for resolution

Required Qualifications

• Bachelor’s Degree, required

• 0-3 years’ Direct customer contact and communication required

• Excellent communication and organizational skills

• Ability to interface across functions and ability to provide clear, concise information required

• Knowledge of technology, online tools and web interfaces

• Knowledge of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) Software preferred

Company Summary

Saint-Gobain’s innovations touch almost every major industry around the world, moving us forward, making meaningful connections, and inspiring us to go beyond the impossible. Within Mobility, our teams design and engineer critical, high-performance materials and proven solutions – most in challenging conditions and core systems that play an important part of our daily lives – as we drive to work or with family, fly on an airplane to explore the world, process samples for medical research, build a better rocket to go as far as we can in outer space; and dive deep under the sea to power our world. We are driven to collaborate with our customers and communities to improve and engineer the world of tomorrow!

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones.

With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths.

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality.

Invent yourself at Saint-Gobain Mobility, and together, we’ll achieve the impossible!    

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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