Customer Experience Associate Intern

Position Description

Job Summary

Summary
The Customer Experience Associate Intern will drive and support customer loyalty creation across all CertainTeed businesses.  The intern will be responsible for maintaining customer relationship through phone calls, emails, web forms and live chats daily.  The position will implement and execute a strategy for creating and fostering relationships with customers and gaining a competitive advantage in the market.  The position will involve collecting voice of customer feedback and proactively work on promoting business.  The intern will be a part of our growing initiative to engage our customer relationship management system and work alongside customer experience management to present different voice of customer and sales data. 

The intern must utilize their experience and skills to provide a hands on approach to problem solving.  Strong problem-solving, investigative, and decision making skills are essential.  The internship is intended to give students hands-on experience and exposure across the Saint Gobain and Certainteed business.   

Essential Functions

• Support all CertainTeed business in building strong relationships and portfolios of loyal customers through prospecting new customers

• Ensure customers receive best in class customer experience through phone calls, emails and live chats

• Identify and pursue opportunities for business development and strategy

• Proactively promote CertainTeed products through digital campaigns

Required Qualifications

Qualifications

• Must be currently enrolled in a four-year accredited degree program

• Demonstrate pro-activeness and initiative when dealing with queries

• A positive attitude with the ability to ‘make things happen’ is a must

• Working knowledge of MS Teams/Zoom

• Strong communication skills, both written and verbal

• Good interpersonal skills

• Must be a proven team player with the ability to work on own initiative

• Results focused

• Ability to manage multiple tasks simultaneously

• Must have proven planning, organization and time management skills

• Computer literate with previous knowledge of SalesForce being an advantage (training will be provided)

Company Summary

Saint-Gobain, one of the world’s largest building materials companies and manufacturer of innovative material solutions, helps create great living spaces by combining comfort and sustainability. For more than three-and-a-half centuries, Saint-Gobain has been enhancing the wellbeing of people everywhere, whether it’s by addressing climate change, delivering true sustainable development, advancing the information revolution, participating in medical breakthroughs or playing a vital role in space exploration. Focusing on the intersection of people, innovation and purpose, Saint-Gobain helps to address the needs of today and the challenges of tomorrow – offering employees the opportunity to invent themselves and reshape the world.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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