Customer Service Representative

Position Description

Job Summary

As a Customer Service Representative you will respond to product order requests from customers, field sales personnel, and other internal or external sources.  You serve as the primary internal contact for regional customers and acts as liaison between internal operations of company and customer and field sales personnel. You will also be responsible for a variety of duties with respect to receiving, reviewing, processing, editing, expediting, or canceling orders.

Required Qualifications

• Bachelor’s degree in business or related discipline preferred or at least 3 years equivalent work experience.

• Excellent organizational skills.

• Excellent communication skills including telephone, written and verbal.

• Exceptional Math skills necessary to fulfill department requirements. 

• Computer skills including Excel and Word necessary to fulfill requirements of position.

• Self-motivated, able to make independent decisions.      

Additional Description

Responsibilities include:

• Responding to inquiries and takes necessary action according to SOP's and work instructions.

• Serve as liaison between internal operations and field sales personnel, customers, branches, etc.

• Receive and review complaints, and take appropriate action to resolve according to SOP's and work instructions.

• Receive and review, process orders according to SOP's, work instructions, and/or special instruction from supervisor.

• Participate in costing and coordinating with teams on new orders.

• Work closely with logistics in arranging the shipments to customers.

• Generate special reports as required or directed.

• Advise customers of pick-up, revised shipping dates, price discrepancies, etc. according to SOP's and work instructions.

• Process order cancellations.

• Participate in the annual Physical Inventory as directed by supervisor.

• Participate in self-development and training of others.

• Perform other related duties as may be reasonably assigned in the course of business.

• Exhibit safety awareness and safe work practices.

• Maintain necessary records as required by SOP's and work instructions.

• Understand all environmental policies and significant environmental impact of job activities in accordance with the ISO 14001 standard.

Company Summary

Saint-Gobain’s innovations touch almost every major industry around the world, Composite Systems is comprised of three business units including Films & Fabrics, Tape Solutions and Thin Films. Our ambition is to provide innovative solutions that combine material science, processing technology and design to save energy, provide protection, improve comfort, and give peace-of-mind to our customers. Our unique performance is delivered by passionate people, empowered to collaborate closely with our customers and solve their toughest challenges. 

Our team members recognize that we all create the environment for people to succeed, with a culture built on respect, open and honest communication, and honoring our commitments to our customers and each other. And at the heart of our culture, we’ve learned working together makes good ideas, great ones. 

With a legacy dating back more than 350 years, Saint-Gobain offers employees the stability and security of a leading Global 500 corporation while operating like multiple small and agile start-ups, where entrepreneurial spirit, pioneering teamwork, and bold, forward-thinking ideas pave new paths. 

Every team member is encouraged to develop and leverage their unique expertise and strengths to make the greatest impact on the company and our end users. At Saint-Gobain, you’re empowered and equipped with countless opportunities and resources for professional development. You will find the support you need to create a vision and roadmap for your career, and make that vision a reality. 

Join Us at Saint-Gobain Composites.   Together, let’s protect what matters most!

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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