Manufacturing IT Support Technician

Position Description

Job Summary

SageGlass®, a wholly owned subsidiary of Saint-Gobain, located in Faribault, MN, produces electronically tintable glass for windows, skylights, and curtain walls. It tints automatically or on demand to control sunlight, without shades or blinds. SageGlass transforms the indoor experience by controlling sunlight to optimize daylight, outdoor views and comfort while preventing glare, fading and overheating without the need for blinds or shades.

The SageGlass Team is a group of thinkers, designers and innovators out to change the way people think about glass. We foster an all-inclusive, collaborative, and dynamic environment that inspires creative Team Members who are driven by purposeful work.

We are NOW seeking an experienced Manufacturing IT Support Technician to join our IT department!

What’s the job?

The Manufacturing IT Support Technician will be responsible for providing primary IT support to various manufacturing applications throughout the business and lead efforts with troubleshooting and preventative maintenance for those systems. They will also assist the Business Systems team with vendor relations (both internal and external) and work closely with the Operations and Engineering departments. This position offers a great opportunity to learn and develop key on the job IT skills.

Essential Functions:

• Responsible for primary support of Manufacturing IT systems (MES, ERP, Production Network Systems, Custom Apps)

• Lead efforts to troubleshoot IT issues alongside Operations and Engineering teams

• Provide on call support for major production issues regarding Manufacturing IT systems

• Manage process and schedule for production computer backups

• Escalate to other Business Systems team members or outside vendors if they cannot fix/understand the issue

• Facilitate communication between SAGE and outside vendors in regards to Manufacturing IT equipment (production machines, workstations, MES systems)

• Work closely with internal corporate IT services to assist in onsite work and projects

• Maintain inventory of all internal technology-related assets (laptops/monitors/etc.)

• Generate documentation for various Manufacturing IT systems

  • Both corrective action/troubleshooting and Standard Operating Procedures (SOP’s)

• Train Operations, Engineering, and Quality team members on use of Manufacturing IT systems 

• Work with both internal teams and outside vendors to develop improvements to existing IT systems

• Manage testing of developments within the various DEV/TEST environments for existing IT systems

Required Qualifications

What do you bring?

• High School Diploma required

• Bachelor's Degree in Information Systems, Computer Science, Engineering, or equivalent experience preferred

• 3+ years experience working with and troubleshooting PC/networking environments and systems is required

• 3+ years experience with various manufacturing applications MES/ERP/SCADA is preferred

• 3+ years experience working in a Manufacturing Environment (Glass Preferred)

• Reliable and effective problem solving and troubleshooting skills

• Experience with databases and data storage technologies such as Oracle, MySQL, Postgres is a plus

• Experience with networking concepts such as Routing, Switching, VLAN, TCP/IP, and DHCP preferred

• Knowledge of internal IT ticketing systems (Jira, AzureDesk, etc.) helpful

Company Summary

Saint-Gobain, the world leader in the habitat and construction markets, designs, manufactures and distributes building materials, providing innovative solutions to meet growing demand in emerging economies, for energy efficiency and for environmental protection. Saint-Gobain is a welcoming, solid, open-minded company that offers long-term career opportunities.

SageGlass®, a wholly owned subsidiary of Saint-Gobain, located in Faribault, MN, produces electronically tintable glass for windows, skylights, and curtain walls. It tints automatically or on demand to control sunlight, without shades or blinds. SageGlass transforms the indoor experience by controlling sunlight to optimize daylight, outdoor views and comfort while preventing glare, fading and overheating without the need for blinds or shades.

The SageGlass Team is a group of thinkers, designers and innovators out to change the way people think about glass. We foster an all-inclusive, collaborative, and dynamic environment that inspires creative Team Members who are driven by purposeful work.

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

What are our perks?

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental

• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program

• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)

• Tuition Reimbursement: Continuing education for every season of your career

• Pet Insurance options: Insurance plan & prescription discount program for your furry friends

• Employee Recognition Programs

• PerkSpot: Our exclusive one-stop online discount marketplace

• LiveWell: Rewarding you for living a healthy lifestyle

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

Apply Now