Sr Manager of Employee Experience

Position Description

Job Summary

“This Job Matters”

What’s the job?

Reporting into the Sr. Director of Employee Experience, the Sr. Manager of Employee Experience serves as an agent for change within the organization, driving the creation of a culture that values focuses on delivering unmatched employee experience with a focus on diversity and inclusion. The scope of the Employee Experience Sr. Manager extends to oversight of all People related delivery initiatives, ranging from specific one-time projects (e.g., change programs) to annual cyclical events such as the Employee Survey and Pay & Bonus review.

The job holder is expected to be the "eyes and ears" for the SGNA organization, acting as an internal consultant to facilitate and influence change programs and people initiatives. In addition, and by leveraging business insights and strong stakeholder relationships, the Employee Experience Sr. Manager will make recommendations to enhance the overall people delivery experience.

Employee Experience Sr. Managers specialize in creating and maintaining a positive, rewarding work environment. The goal is to develop an organization that attracts and retains talented employees. The role is focused on ensuring employees feel valued and invested at SGNA. Employee Experience Sr. Managers must be able to effectively communicate to organizational management the importance of listening to employees and making improvements.

Key job responsibilities include creating and maintaining employee journey maps and understanding of paint points and critical moments at all stages of employee lifecycle. Senior Manager of Employee Experience will be involved in developing and implementing employee rewards programs that recognize performance achievements and service anniversaries, creating and distributing employee feedback surveys, compiling the results of the survey and present their recommendations to organizational management.

Required Qualifications

DUTIES/RESPONSIBILTIES

• Take an active role in development of Employee Experience strategy for SGNA Region, with specific focus on employee lifecycle analysis

• Use journey mapping metrology to map employee experience, analyze the results and build improvement plans

• Focusing on the Employee Life-Cycle, analyze improvement opportunities at different stages (Attracting a talent, Recruitment, Orientation, Development, Retention, etc.)

• Foster good Employer-Employee relationship by resolving conflict and performing root cause analysis

• Facilitation of empowerment in the workplace by building trust and mutual respect, ensuring SGNA has a robust communication system, is clear about the organizational goals, and make the resources available to create a culture where employees are appreciated and have that sense of belonging in the workplace

• Accountable for the delivery of a standardized efficient service for employee lifecycle, calendar events, as well as processes and initiatives to support delivery of the People strategy.

• Lead all operational activity by building and maintaining key relationships across the business to ensure a great delivery experience

• Influence and provide best practice solutions to people managers in order to deliver against functional plans, and support initiatives aligned to the people strategy.

• Work closely with Business Partners and other specialist areas within the HR team to ensure resource and support is in place to successfully execute plans

• Coach and advise managers, providing robust challenge through all elements of the People lifecycle. Develop skills, knowledge and confidence to encourage and affect the necessary change to deliver the desired business outcomes

• Co-ordinate change projects, ensuring people work streams are delivering on wider projects.

• Implement listening strategy to respond and implement employee feedback

• Build and maintain relationships with specialist areas to affect mutual end to end understanding of key people deliverables and processes.

• Share internal and external business and commercial knowledge across the wider People teams to provide 'best practice' advice

• Assist with diversity, equity and inclusion journey and strategy

• Analyze People Metrics to monitor and proactively manage people related key performance indicators, and define strategies for improvement and management (e.g., sickness, attrition, ER case management etc.). Share findings and recommendations to business stakeholders to support future planning.

• In partnership with the senior leadership team drive accountability for employee satisfaction

• Maintain awareness and understanding of current legal/government regulatory and policy developments affecting diversity and inclusion

• Manages Employee Experience contact channels – email, contact phone number

Additional Description

• “Your Skills Matter”

  What do you bring?

  • Demonstrable commitment to continuous improvement with a high degree of initiative

  • Proven track record of developing, driving and delivering against implementation plans

  • Ability to priorities and work under pressure to deadlines

  • Resilient and comfortable taking ownership

  • Experience of facilitating and influencing decision making

  • Excellent written, oral communication and interpersonal skills

  • Ability to build valuable stakeholder relationships

  • Good Project Management skills, drive to deliver and implement strategies

  • Strong commercial awareness of the industries and markets

  • Strong leadership, influencing, negotiation, and facilitation skills

  • People Analytics, Business Intelligence and analytical acumen

  • Journey mapping experience

  • Survey design, management, analytics & improvement plans implementation

  • Sensitivity and exposure to worldwide cultural nuances

  • Strong interpersonal and relationship-building skills… Must have a collaborative and collegial approach and a desire to seek input from others rather than a style of dictating change.

  • Ability to manage, evaluate, and coach individuals and teams

  • Open-minded, creative, and imaginative.

  • Strategic orientation combined with a bias for action and results. Must be high level strategic thinker

  • Excellent written and oral communication skills.

  • Ability to work well under pressure and in an organization with a strong cultureon

Company Summary

We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:

• Excellent healthcare options: Medical, vision, prescription & dental
• Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program
• Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG)
• Tuition Reimbursement: Continuing education for every season of your career
• Pet Insurance options: Insurance plan & prescription discount program for your furry friends
• Employee Recognition Programs
• PerkSpot: Our exclusive one-stop online discount marketplace
• LiveWell: Rewarding you for living a healthy lifestyle

“What We Do Matters”

Why work for us?

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.

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