IT Specialist

Job Description: Who We Are: Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally. Role Summary: Saks is looking for an IT Support Specialist who will be responsible for developing, documenting, and improving support processes for a newly formed team. The IT Support Specialist will play an integral role in our daily operations by acting as a point of escalation for end user issues. You will assist with ticket resolution including priority tickets, general guidance, and best practices related to the technology systems essential to the day-to-day business operations. Key Qualifications: 4 years experience providing high-level technical support, prior experience building or expanding the IT function at a growing organization a plus 2 years experience providing AV and Video Conferencing support executive level meetings and town halls Excellent customer service skills are paramount to success in this position Demonstrated ability to be empathetic with the IT end-user experience Possess the aptitude or experience to provide proactive service to our customers Demonstrates a results oriented approach to customer service Ability to think creatively and quickly under pressure and switch between big picture strategic thinking and tactical execution and support Comfort operating in and administering technology in a multi-platform environment, including Windows, Mac OS, and Linux, Okta, Bettercloud, GSuite, Adobe Creative Suite, Zoom, MS 365, and AWS Must be fully vaccinated against COVID-19 and, if hired, present proof of vaccination prior to beginning employment. Role Description: Provide technical support assistance across Saks and manage ticket queues daily to meet service levels commitments Own processes and procedures to carry-out new hire on-boarding orientation and off-boarding including software and hardware deployment and reclamation Continually collaborates with stakeholder to help identify needs and implement technology solutions that improve employee productivity, efficiencies and success Provide basic AV, meeting room, hardware and video conferencing support Take responsibility of accurate inventory management Keep IT management apprised of critical issues Your Life and Career at Saks: Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate. A culture that promotes a healthy, fulfilling work/life balance Benefits package for all eligible full-time employees (including medical, vision and dental). An amazing employee discount Thank you for your interest in Saks. We look forward to reviewing your application. Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.