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We are looking for dedicated, hardworking individuals with phenomenal energy, leadership, positive outlook and initiative to drive awareness for Service Cloud, which is the fastest growing application on the Salesforce Platform!
This role focuses exclusively on Service Cloud, knowledge management, Helpdesk, Field Service and Call Centre Application. The Service Cloud Sales Specialist must build large application sales by working proactively and collaboratively with core sales teams & channel partners/system integrators within large accounts. You will formulate and implement a sales strategy within North Region, share intelligence with the sales teams to increase their capabilities and drive revenue growth. You will work in partnership with the existing account-owning AE's and RVP's in the regions, and will carry quota for the product sales in the region.
Lead Service Cloud opportunities for the growth business.
Identify and develop key opportunities.
Develop and complete successful service campaigns along with marketing, business development and partner teams.
Build new leads from prospecting efforts as well as drive campaigns for sectors events.
Drive sales campaigns in the vertical to build opportunities and long term revenue growth.
Work with other Service Cloud functions such as Product & Industry Strategy and Channel to represent the needs of the customers.
Manage relationships for some of our major customers in your area of expertise.
Work with the industry's best product marketing team to define the Service Cloud go-to-market strategy and assist in relation to relevant events
Broadcast benefits and be the spokesperson internally and externally, and display the progressive transformation of the customer service applications market.
Work with product management and provide to distill key functionality and benefits into core product marketing messages.
Actively participate in key deals, strategy, execution, and building customer and external partner relationships.
14+ years of relevant SAAS Sales/CX sales
Proven success selling customer service/call centre solutions/field service applications.
Understanding of Co-prime(Overlay) structure and how it works in a matrix organization.
Extensive experience selling in the north region is required.
Strong background of success selling enterprise software solutions and consistent performance.
Strong experience and deep subject knowledge of service/call center industry.
Experience working in a multi-channel sales environment.
Proven record to work well as part of an extended sales team and to lead initiatives.
Strong problem solving skills and the ability to succeed in a fast paced environment.
Strong written, verbal, and presentation skills.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
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