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Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
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About Slack Business Unit
Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.
You will own the full sales cycle from lead to close
Establish lasting relationships with senior executives and decision-makers
You will foster new relationships for Slack through outbound efforts
Help educate customers on the value of Slack throughout the adoption cycle
You navigate key decision-makers to build Slack awareness within organizations
Identify customer needs and collaborate with Slack teammates to ensure customer success with special emphasis on signup, upgrade, and expansion
You will initiate, negotiate and close new and expansion contracts with customers
You will communicate and organize/escalate issues appropriately including billing, legal, security, onboarding, and technical inquiries
You will collaborate and work with different members of the Accounts team (Technical Account Managers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
You will prepare and educate customers on new features and releases
You will monitor and identify adoption and utilization trends
Provide recommendations based on customer's business needs and usage patterns
You will conduct periodic customer health checks with an emphasis on customer happiness
You will serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product
You will do this by:
Partnering with internal resources in order to drive additional value and expertise
Educating customers on the value of our products in a consultative way
Generating a pipeline that leads to closed revenue and quota attainment
Selling on value and return on investment vs. technical functionality
Building credibility and trust while influencing buying decisions
Uncovering business initiatives and pain points to map back our solutions across multiple lines of business
Creating demand by uncovering business problems and matching them to our solution
Having a deep understanding of the way businesses operate, and the priorities that drive decisions from the C-level
What you should have:
6+ of solutions selling experience, ideally experience within the healthcare and life sciences industry (HLS) with a focus on Providers
Relevant sales experience, preferably in a SaaS organization
Experience managing a pipeline and closing large contracts
Excellent communication skills both with customers and within an organization
Shown negotiation and closing skills
Consistent track record of navigating within larger mid-market and emerging enterprise companies (1k-5k employees)
Ability to develop senior-level relationships quickly and effectively
Experience presenting to senior managers and the C-suite
Ability to handle multiple opportunities simultaneously at various stages of the buying process
Takes an active interest in increasing customer satisfaction and deepening customer relationships
Ability to be flexible and adaptive
Experience with enterprise SaaS vendors preferred
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Some travel required
Our investment in you:
World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!
Sandler Sales Training
Week-long product bootcamp
Fast Ramp mentorship program
Weekly 1:1 coaching with your leadership
Clear path to promotion with accelerated leadership development programs
Exposure to executive thought leaders with a passion for living our values
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.
Salesforce welcomes all.
Child care benefits
Short term disability
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, ...