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Job Title: Account Executive, Mid Market - Slack
Location: New York
As an established Account Executive, you know how to navigate through Mid Market organizations. You’re knowledgeable about your clients’ specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value based solution to and engage with C-suite Executives. You've made massive contributions to your product roadmap by collecting customer feedback and requests and delivering those to internal teams. Your storytelling skills are unmatched so presenting to business line owners across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative.
Drive revenue and lead the full cycle sales process including prospecting new leads, navigating the C-suite and business line owners, negotiating contracts, and closing new and renewal business with Mid Market customers
Provide recommendations based on a customers’ business needs and usage patterns
Balance inbound customer communication and prioritize/call out issues appropriately including: billing, legal, security, and technical inquiries
Collaborate with different members of the Sales team (Solutions Engineers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers
Educate customers on the value of Slack in a thoughtful way
Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including Product
3-5 years of full cycle sales experience, preferably in SaaS
You are an adept storyteller, effectively engaging and developing relationships with senior managers and the C-suite
You have experience (and should enjoy!) collaborating with internal sales teams like Solutions Engineers and Customer Success Managers
You have worked in a highly matrixed environment and understand how to sell internally as well as externally
You’ve sold SaaS software that can be used across every stakeholder, multiple departments, and every industry
You've built global engagement across multiple lines of business and broadened product support within Mid Market organizations
You enjoy traveling and have the ability to travel 20-30% of the time
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...