Account Executive, Mid Market - Slack

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Job Category

Sales

Job Details

Job Title: Account Executive, Mid Market - Slack

Location: New York

Role Description:

As an established Account Executive, you know how to navigate through Mid Market organizations. You’re knowledgeable about your clients’ specific challenges and business objectives. You understand how to align your software offering to build a custom solution that your clients can’t live without. You understand what it means to sell a value based solution to and engage with C-suite Executives. You've made massive contributions to your product roadmap by collecting customer feedback and requests and delivering those to internal teams. Your storytelling skills are unmatched so presenting to business line owners across multiple departments won’t be a problem for you. You excel in dynamic environments so shifting gears at a moment's notice and providing excellent customer service is what you consistently deliver.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we seek to be smart, humble, hardworking and, above all, collaborative.

Your Impact: Success will be measured by overall performance in bringing in net new clients and expanding existing accounts, all while delivering an exceptional customer experience.

• Drive revenue and lead the full cycle sales process including prospecting new leads, navigating the C-suite and business line owners, negotiating contracts, and closing new and renewal business with Mid Market customers

• Provide recommendations based on a customers’ business needs and usage patterns

• Balance inbound customer communication and prioritize/call out issues appropriately including: billing, legal, security, and technical inquiries

• Collaborate with different members of the Sales team (Solutions Engineers, Customer Success Managers, Leadership, etc.) to build strategic adoption plans for customers

• Educate customers on the value of Slack in a thoughtful way

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including Product

Required Qualifications:

• 3-5 years of full cycle sales experience, preferably in SaaS

• You are an adept storyteller, effectively engaging and developing relationships with senior managers and the C-suite

Preferred Qualifications:

• You have experience (and should enjoy!) collaborating with internal sales teams like Solutions Engineers and Customer Success Managers

• You have worked in a highly matrixed environment and understand how to sell internally as well as externally

• You’ve sold SaaS software that can be used across every stakeholder, multiple departments, and every industry

• You've built global engagement across multiple lines of business and broadened product support within Mid Market organizations

• You enjoy traveling and have the ability to travel 20-30% of the time

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