Associate Manager, Workplace Services - Israel

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Job Category

Finance and Operations

Job Details

Global Real Estate&Workplace Services team members are part of an award-winning department continually pushing the boundaries of Corporate Real Estate. From our urban campuses, Salesforce Towers fully activated lobbies and events, and cutting-edge workplace designs, we strive for excellence and challenge ourselves to surprise and delight our employees and guests every day. In Global Real Estate & Workplace Services, we work collaboratively to respond to challenges, motivate each other to do the best work of our lives, and enthusiastically celebrate our successes.

Salesforce is seeking a passionate and motivated individual to manage the Workplace Services team in Israel.

Role Description
This role reports to the Manager, Workplace Services, and is based in Tel Aviv, central Israel. The Associate Manager, Workplace Services will be responsible for the office operation across all Israel sites, this includes two Offices in Tel Aviv, one in Petah Tikva, as well as an E Suite in Nazareth.
The Workplace Services team in the region is servicing a community of currently 760 employees, mainly R&D and significant annual growth.

The ideal candidate will demonstrate exemplary leadership, people management, critical thinking, innovation, and multi-tasking abilities. They must demonstrate proven success in a dynamic and fast-paced environment with outstanding communication skills.

Characteristics:

• Partner and develop strong relationships with all key business partners including local Business leaders, Sales, IT, Employee Success, Finance, Corporate Security, Health and Safety and Procurement

• Become the trusted voice for Workplace Services Israel

• Manage ambiguity and potential change management among leadership and team

• Facilitate discussions to foster diverse thinking and experimentation among colleagues

• Clarifies today’s priorities and intentions while building toward the future

• Connects those below to the vision, while connecting those above them to the reality of change

• Tailors message and style to the audience uses storytelling to deliver effective presentations and message

• Willing to champion ideas, people, or positions despite dissent or political risk

• Shares mistakes and failures widely

• Asks for, gives, and actions constructive feedback regularly. Holds difficult conversations and expects team to do the same

• Listens with the intent of learning and understanding, not responding

Responsibilities:

• Source, develop, and lead a Workplace Services team that is ready to execute to the highest standard of hospitality. Retain talent through successful on-boarding, coaching and developing personal growth opportunities. Provide leadership in a customer service-intensive environment.

• In partnership with the EMEA Real Estate & Workplace Services leadership define both the service concept across sites and fine-tune our outsourcing strategy

• Daily management of objectives, priorities, trade-offs, risk and performance management of all reporting staff members according to corporate policies and best practices

• In conjunction with Real Estate & Workplace Services Leadership, determine time frames and identify required resources for the management for the growing population in Israel. Identify areas of concern and develop plans to resolve them.

• Drive operational objectives with ongoing process improvement initiatives to continually improve service, project delivery, and customer success.

• Work closely with other Regional Managers and REWS leadership team to evolve existing and develop new workplace services standards in EMEA.

• Vendor Management - ensure we have the best in class suppliers for our offices and effectively implement vendor management best practices. Proactively partner with key vendors and operate a detailed KPI and SLA structure to ensure continued service improvement.

• Responsibility for any total facility management RFP across Israel.

• Strive for excellence in our day-to-day business, identify technology and process gaps and ensure decisions are data-driven. Scale our services to support the future growth of the organization and improve our collaboration with key vendors and internal business partners.

• Responsible for department budget.

• Will be responsible for providing business and organizational expertise to deliver a high-class experience to all guests and employees. Additional responsibilities are to support project management, business change management, and process improvements on complex, multi-discipline, multi-year projects.

• Assist or manage special projects as needed

Required Skills

• Bachelor’s degree (or commensurate experience) in Hospitality or Facilities Management
• Seven years experience in Workplace Services, Facilities Services, Office Services, Hospitality or closely related function
• Five years experience as a people manager. Proven track of successfully supervising, developing and training staff
• Experience in managing a large scale campus under full repairing lease obligations and high hospitality experience
• Experience delivering best in class customer service
• Demonstrated ability to manage projects and workflow to ensure accuracy and quality
• Analytical thinking to identify and understand complex corporate business, challenges, and solutions
• Comfortable working in a fast-paced, deadline-driven environment where priorities change frequently
• Demonstrated ability to manage the overall business initiative or several components of a large, complex project
• Ability to manage a group of specialists and be a SPOC (Single point of contact) managing several competing priorities
• Excellent interpersonal skills. Ability to engage with emotional intelligence as required to avoid conflicts with customers
• Good project management skills with the ability to juggle multiple projects/tasks across various user groups
• Excellent independent decision-making capabilities and a solutions-oriented attitude
• Must be a self-starter and Salesforce enthusiast
• Strong team player with a service-oriented attitude and customer focus
• Change Management principles and processes experience desired
• Fluent English, verbal, writing, and reading
• Proficient at using the Microsoft Office Suite and Google Docs. Experience with internal Salesforce platform is desirable

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