Business Intelligence Engineer - Digital Engagement

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Job Category

Products and Technology

Job Details

MuleSoft Customer Analytics team is looking for a Data Analyst with experience in quantifying users digital engagement journey.

The Business Intelligence Engineer is responsible for providing a comprehensive view of our customer journey and providing analytical insights into how to improve our customer experience. Responsibilities will include reporting, ad hoc data mining, and analytical functions to support information requests related to customer digital engagement. The analyst will be responsible for summarizing and communicating analytics to various business units. This team member collaborates with resources from other functions and external vendors and partners when vital.

Your Impact

Three months into the role, you’ll…

• Get to know our product and user journeys and understand how analytics are instrumented and collected.

• extract data from 3rd party platforms, transform and clean data, and ensure accuracy and quality of data in order

Six months into the role, you’ll...

• Build analytics to identify gaps in instrumentation and potential improvements to better capture data. 

• Begin Work with the Product team to develop engagement metrics and advise about potential process efficiencies.

• Begin to work with the Customer Success to build analytics containing a mix of data visualizations and tables that help identify the areas of refinement and opportunity along the account management process

• have a clear understanding of high-level company growth critical metrics, and be efficient in extracting data for strategic partnership

A year into the role, you’ll…

• Have helped build predictable and measurable strategies for growing customer satisfaction and retention, crafting process efficiencies, and delivering the highest level of data quality for our clients

• Have established clear multi-functional responsibilities to ensure productive partnership across our Customer Success and Product teams

About You

• You have a Bachelor’s degree in Information Systems, Statistics, Mathematics, Engineering

• At least 5 years of Work experience working on Analytics or Data Science with Digital Data

• Familiarity with sourcing and using data from product analytics tools like Amplitude, Segment & Appcues

• You have experience working with BI tools (Tableau, dbt, Snowflake), data modeling layers, 3rd-party API integrations, and data orchestration tools that will help you get going.

• You have good reasoning and judgment about the business-side implications of data analysis and you pride yourself on writing performant, easy-to-read SQL & Python.

• Your written communication is clear and you have the ability to distill sophisticated ideas into accurate and easily understandable takeaways will be keys to your success.

• Experience with crafting and analyzing AB testing scenarios and hypothesis development

• Knowledge of user segmentation and consumer insights experience

About the Team

You will be joining a newly formed Customer Analytics team within MuleSoft Data Org who is working on enabling a 360 degree view of our customers. We are a small team situated within the larger MuleSoft Data team. Every day we get to work with fun product datasets along with field data to help equip our field teams with best possible information to help support our customers. 

Salesforce will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

**For Colorado-based roles: Minimum annual salary of $82,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/.

You can find other info there as well- including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!**

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