Business Strategy Director, Healthcare & Lifescience

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Job Category

Customer Success Group

Job Details

In this role, you will lead passionate, high-performing, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, an executable roadmap which achieves desired business outcomes, and metrics to measure these outcomes. You will work with our Healthcare and Life Science industry’s key customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success of our customers.

The ideal candidate will bring business focused, technology-enabled, large-scale Enterprise Transformation experience and knowledge of the latest industry trends, and leverage this credibility to be a strategic advisor to our customers, partners, and internal Salesforce teams. Critical to the role is the ability to think strategically about industry, business, product, and technical challenges as you drive customer growth, efficiencies, savings, and quick innovation available on the Salesforce platform. Strong facilitation and synthesis skills, with the ability to align diverse customers across Business and IT to embrace joint ownership for results is critical.

We believe the best industry strategists are those who obsess over creating customer and business value. The ideal candidate will have a customer-centric and collaborative mentality, strong appetite to learn, willing to go above and beyond and break down barriers in order to ensure customer success.

Responsibilities

• Provide Healthcare and/or Life Science industry subject matter expertise as it relates to Salesforce products and services in order to facilitate credibility with the industry customers during the sales and delivery cycles.

• Partner with Sales to position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch

• Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities

• Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities

• Identify enterprise business process/operations improvements to realize efficiencies and increase impact

• Craft innovative, forward-looking industry strategies for customers which maximise the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets

• Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives

• Help business and IT leaders accept new digital operating models, governance strategies and a customer- and user-centric attitude and approach to decision-making

• Uncover future Sales opportunities to drive incremental customer value

• Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer

• Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization

• Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles

• Contribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers

Requirements

• 10+ years consulting in enterprise-level technology transformation programs in Healthcare and/or Life Science companies

• Familiarity with GTM sales motions such as scoping, proposal development, RFP response, demos/presentations

• Experience in Business Strategy, Product Management, Agile, Enterprise Architecture, Program Governance, Experience Design, Change Management and/or Value Realization

• Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness

• Knowledge of the key business value drivers and success metrics typical of large-enterprise Healthcare and/or Life Science companies

• Ability to develop Industry outlook / point of views that include identifying market trends, responses & solution offerings

• Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required

• Results-oriented, strategic problem solver that enjoys helping customers on their current state to future state transformative journeys

• Creative, high-energy, entrepreneurial self-starter who’s comfortable running initiatives and programs independently within a “start up-paced” technology company

• Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners

• Salesforce product knowledge and solution design are preferred

• Occasional travel expected (~30%)

• Bachelor's degree, Masters preferred

Note to applicants: Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!

About Salesforce
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" 2020 — 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $174,900 to $303,200.For Washington-based roles, the base salary hiring range for this position is $159,100 to $275,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.