Credit & Collections Lead Analyst

Salesforce

3.8

(120)

Japan

Why you should apply for a job to Salesforce:

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  • 72% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR260035

    Position summary

    f post-sales services related to billing and collections. Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
    Reporting to Account Receiving (AR) Operations Sr. Manager, Japan

    Responsibilities:

    -Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions. If unable to resolve a customer issue, escalates to the appropriate staff or management
    -Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time
    -Assists with month-end cash application activities
    -Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities
    -Participates in and leads the implementation of some cross-functional global projects

    Requirements:
    -Excellent written and verbal Japanese communication skills
    -Advanced written and verbal English communication skills
    -Self-starter
    -Attention to detail
    -Excellent decision-making skills and very decisive
    -Demonstrated initiative and the ability to work independently
    -Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses.
    -Ability to consistently manage a high volume of cases.
    -Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.
    -Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers
    -At least 2-3 years experience in a customer-facing position is preferred
    Proficiency in MS Excel (Intermediate level or above)
    -Oracle, Workday, Salesforce experience is preferred

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    Why you should apply for a job to Salesforce:

  • 64% say women are treated fairly and equally to men
  • 72% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources