Customer Success Guide, Marketing Cloud Engagement - German/ French / Italian speaking

Salesforce

3.8

(114)

Dublin, Ireland

Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR251006

    Position summary

    gagement solution. The Success Guide will deliver business value and cloud expertise through targeted engagements for Premier and Signature customers. They engage with customers across all account segments, offering one-to-one guidance and recommendations. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realisation at scale.

    A successful Success Guide is organised, agile, and passionate about Customer Success. They have a background in customer success with strong presentation and communication skills in both one-on-one and group settings. The Success Guide can work independently and operates as a great teammate with a proven ability to work across internal teams such as Sales, Support, Success Managers, Architects, and Onboarding. Using their product knowledge they deliver value to both customers and internal teams.

    Responsibilities

    • Deliver 1:1 Expert Coaching Sessions

    • Action Best Practice Insight

    • Product Adoption

    • Technical guidance

    • Adoption Guidance

    • Drive Success Engagements

    • Contribute to internal and external program content

    Required Skills & Preferences

    • 2+ years of relevant work experience in a similar industry [SAAS]

    • Strong written and verbal communication and presentation skills

    • Solution-Focused Problem Solving

    • Strong technical competence, ability to learn and distil complex products

    • Experience consulting with end users and C-Suite

    • Proven ability to manage time and prioritise activities while working in a high-performance environment

    • Understanding of business analysis, change management, user adoption, release management, and governance

    • Ability to research, conduct deep dive discovery calls, and prioritise customer issues, leveraging internal tools and escalating to relevant teams as necessary

    • Experience in one or more Salesforce products including Marketing Cloud is a plus

    • Proficient in English AND a second European Language - German, French, Italian

    Soft skills

    • COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

    • EXPERTISE: Working knowledge of industry-standard processes and implementation experience of the Salesforce product suite, understanding of the Marketing process and customer lifecycle

    • LEARNER: Interest in continued education around new technologies and complex business and technical concepts

    • PASSION: Passionate about Customer Success

    • TRUST: Ability to earn and build trust with customers

    BENEFITS & PERKS
    Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

    In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

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    Salesforce welcomes all.

    Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources