Customer Success Manager, Tableau

Salesforce

3.8

(114)

Frankfurt, Germany

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  • #JR231810

    Position summary

    sualisation language, allowing anyone to create narratives to make informed decisions based on those insights. If you are passionate about data, and have a desire to work for a company that uses its platform to solve the world's toughest challenges, Tableau is the home for you.

    Role Details

    As a Customer Success Manager, you will serve as a trusted advisor and thought-leader responsible for helping customers drive business outcomes with Tableau.
    You are a key member of the customer's account team, in charge of co-creating and co-executing the internal account plans. You lead the creation of a success strategy focused on increasing and accelerating the customer's value from the Tableau Platform. You are responsible for driving and maximising customer adoption, engagement and performance, ensuring high customer satisfaction, low attrition and revenue growth opportunities.

    Some of the key role responsibilities include:

    • Work closely with our largest German strategic customers to understand their business drivers, strategic goals and desired business outcomes (typically 3-4)

    • Craft joint customer success plans that include agreed upon scope, shared metrics, user engagement, adoption plans, timelines, communication, and eliminates barriers to customer advocacy and expansion

    • Lead Quarterly Business Reviews with Executive sponsors on both the customers and Tableau sides where we ensure their strategic goals attainment, as well as Active participation in SICs.

    • Drive utilisation and adoption through Success engagements defined as critical to ensure the customers' success. These engagements include: Success Path, Success Methods, Success Value Insights (Value realisation), Success Path Review, Success Team, Success Acceleration.

    • Partner closely with Tableau's Account Executives to help drive growth by documenting the value realisation and uncovering new use cases.

    • Contribute to the library of customer success assets (customer references/Success Stories, case studies) and thought leadership (methodology, point of view, best practices)

    • Inspire and motivate your customers to embrace and contribute to the broader Tableau Community (The Datafam).

    • Maintain a deep understanding of the Tableau Platform and Salesforce ecosystem

    • Serve as a mentor and coach to others members of the team.

    Who You Are:

    • Experienced working with (or for) Enterprise customers in the business intelligence and analytics space, or other easily transferable industry. 8+ years' experience within Customer Success, Account Manager, Strategic Consulting roles.
    • Strategic. Proven track record of managing multiple $1M+ AOV customers strongly preferred.
    • Knowledgeable. You have a strong understanding of Analytics, AI and SaaS space, and a good knowledge of the Tableau platform and Salesforce products.
    • Excellent Communicator. You are crisp and articulate in your messaging with the ability to speak and act as a translation layer between technical and non-technical audiences.
    • Empathetic. You have a passion for building trust and communicating with a broad range of partners: C-Suite, senior executives, business owners, Server administrators, IT, and end users of the software.
    • Proactive and Thought Provoking. You are proactive within the account team, and especially towards the customer when giving recommendations around improving the status quo and taking actions
    • Creative. You are able to combine industry knowledge, Tableau Platform messaging and BI/Analytics knowledge to shape a customer-facing point of view. Drive change and improvement and get involved with global initiatives to continue to evolve the team.
    • Excellent team player, willing to help, support and advise those around you, and open to collaboration and constructive feedback to evolve in role.
      Resilient. It is a demanding role that requires strong leadership, prioritisation, excelling in a fast-growing environment and taking initiative.

    *LI-Y

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    Salesforce welcomes all.

    Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources