Digital Strategy & Analytics Sr. Specialist

Salesforce

3.8

(120)

Indianapolis, IN

Why you should apply for a job to Salesforce:

  • 64% say women are treated fairly and equally to men
  • 72% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR256505

    Position summary

    A key pillar of this transformation is scaling the deployment, configuration, and management of our global analytics platforms to measure and generate insights on Salesforce prospect and customer behaviors.

    We are looking for an experienced Platforms Enablement specialist to join our Digital Data Platforms team. If you have a knack for web analytics tools and love helping others to understand these metrics, this might be the perfect role for you!

    In this role you'll be developing and delivering training programs on web analytics tools, techniques and best practices to our internal clients in Marketing. You'll get to create engaging training materials, run workshops, host office hours and provide ongoing support to help everyone make the most of our web analytics data. Your work will be crucial in driving decision-making and boosting our business performance.

    We are looking for someone with a strong background in web analytics, exceptional teaching abilities, and top-notch communication skills. If this sounds like you, we'd love to hear from you.

    Responsibilities

    • Training Program Development
      • Design and develop: Create comprehensive training materials on web analytics tools and reporting platforms with a focus on the specifics of the Salesforce implementation
      • Engage and interact:: Develop engaging training sessions, videos and online resources
      • Align and enhance: Ensure training programs align with organizational goals and industry best practices. Stay updated on the latest developments in web analytics tools and techniques to bring fresh insights to training programs.
    • Training Delivery
      • Conduct Sessions: Lead in-person and virtual training sessions and workshops for Salesforce stakeholders globally
      • Tailored Training: Provide one-on-one and hands-on training to meet the specific needs of different groups and roles within Salesforce
    • Support and Troubleshooting
      • Office Hours: Organize and hold office hours to provide ongoing support and troubleshooting assistance to stakeholders worldwide
    • Performance Evaluation
      • Assess Effectiveness: Evaluate the success of training programs through feedback, surveys and performance metrics
      • Continuously improve: Refine training content and delivery methods based on participant feedback and data
    • Collaboration
      • Across Salesforce: Act as liaison across groups in Salesforce to promote the importance of data-driven decision making and understand their specific training needs and objectives

      • Within Marketing Decision Science: Collaborate with subject matter experts within the Digital Data Platforms and Marketing Decision Science teams to ensure training content is accurate and relevant

    Required Skills

    • BA in Technology (computer science, computer engineering, economics, applied math, statistics, engineering or other quantitative field) or equivalent work experience.

    • 5+ years of deep expertise in global analytics platforms such as Google Analytics 360 / GA4 and reporting platforms such as Tableau and Looker.

    • Experience in developing and delivering training programs in a corporate setting

    • Excellent verbal and written communication skills

    • Ability to collaborate with subject matter experts to distill technical concepts for a non-technical audience

    • Ability to explain complex concepts in a clear and understandable manner

    • Ability to adapt training methods to different learning styles, expertise levels and environments

    • Ability to engage and motivate participants during training sessions

    • Passionate about teaching and empowering others

    • Familiarity with e-learning tools a plus

    • Detail-oriented with strong organizational and project management skills

    Accommodations

    If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

    Posting Statement

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com and explore our company benefits at https://www.salesforcebenefits.com.

    Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

    Salesforce welcomes all.

    Why you should apply for a job to Salesforce:

  • 64% say women are treated fairly and equally to men
  • 72% would recommend this company to other women
  • 83% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources