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Customer Success Group
In this role, you will lead passionate, impactful, collaborative teams focused on delivering complex, transformative strategy engagements. Collaborating directly with CxO-level customers, you will craft innovative, industry-specific and experience-led strategies which clearly define the vision, an executable roadmap which achieves desired business outcomes, and metrics to measure these outcomes. You will work with our Automobile industry’s key customers, partners, and technical delivery leaders to drive scale, speed to value and a sustained landscape for future success of our customers.
The ideal candidate will bring technology-enabled, large-scale Enterprise Transformation experience and knowledge of the latest industry trends, and leverage this credibility to be a strategic advisor to our customers, partners, and internal Salesforce teams. Critical to the role is the ability to think strategically about industry, business, product, and technical challenges as you drive customer growth, efficiencies, savings, and quick innovation available on the Salesforce platform. Strong facilitation and synthesis skills, with the ability to align diverse stakeholders across Business and IT to embrace joint ownership for results is essential.
We believe the best industry strategists are those who obsess over creating customer and business value. The ideal candidate will have a customer-centric and collaborative mentality, strong appetite to learn, willing to go the extra mile and break down barriers in order to ensure customer success.
Provide Automobile and Manufacturing industry subject matter expertise as it relates to Salesforce products and services in order to facilitate credibility with the industry customers during the sales and delivery cycles.
Partner with Sales to position and sell large-enterprise Salesforce Professional Services consulting engagements to customers, working cross-functionally within Salesforce to define the program scope, team, value narrative and pitch
Conduct assessments and facilitate workshops to gain alignment with leaders on a future-state vision, including business objectives, capabilities, value drivers, success metrics and technology priorities
Perform and distill customer, industry and end-user research to identify key stakeholder needs, customer expectations and experience-led business opportunities
Identify enterprise business process/operations improvements to realize efficiencies and increase impact
Craft innovative, forward-looking industry strategies for customers which use the power of the Salesforce platform and transform complex, global companies to gain competitive advantage and growth in their markets
Develop multi-year, strategic roadmaps for immediate delivery that prioritize investments and support business objectives
Help business and IT leaders embrace new digital operating models, governance strategies and a customer- and user-centric mindset and approach to decision-making
Uncover future Sales opportunities to drive incremental customer value
Analyze opportunities and improvement data to articulate the strategic, operational and financial impact our platform and professional services delivered to the customer
Develop strategic business cases to project the value of strategy, the case for change and the implications of change for the organization
Foster solution/organizational adoption and strategy evolution to continue to deliver value with fast increment delivery cycles
Contribute to the development of an Industry Strategy competency within Salesforce Professional Services, share best practices, advise and collaborate with peers
10+ years consulting in enterprise-level technology transformation programs at Fortune 500 Communications and Automobile Industry
Familiarity with GTM sales motions such as scoping, proposal development, RFP response, demos/presentations
Experience in Business Strategy, Product Management, Agile, Enterprise Architecture, Program Governance, Experience Design, Change Management and/or Value Realization
Knowledge of the concepts, practices, procedures, and deliverables associated with solution development, implementation and operational readiness
Knowledge of the key business value drivers and success metrics typical of large-enterprise Automobile Industry
Ability to develop Industry outlook / point of views that include identifying market trends, responses & solution offerings
Ability to analyze and synthesize complex information, working in situations where data may be absent or ambiguous and creative approaches are required
Results-oriented, strategic problem solver that enjoys helping customers on their current state to future state transformative journeys
Creative, high-energy, entrepreneurial self-starter who’s comfortable running initiatives and programs independently within a “start up-paced” technology company
Thrive working collaboratively and cross-functionally, particularly with Sales, Engagement Delivery Leaders, Solution and Technical Architects, Designers and External Partners
Salesforce product knowledge and solution design are preferred
Occasional travel expected (~30%)
Bachelor's degree, Masters preferred
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...