Director, Technical Architect - Marketing Cloud

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The leader of the team will manage a team of Marketing Cloud Technical Architects dedicated to providing technical and subject matter expertise in pursuit of sales opportunities involving Marketing solutions. The leader will be responsible for developing their team, encouraging a growth mindset, and openly recognizing success, all aimed at creating a solid collaborative, team-based culture and promoting a world-class employee experience.

The successful candidate will have a deep understanding of the digital marketing landscape, experience solutioning and selling to enterprise accounts, experience managing and leading a team, and have experience building and managing projects that help solution engineers better solution the product portfolio.

The Manager will:

• Report to the Vice President of Solution Experts team
• Take on a player-coach role and actively work with your team members to solve complex problems.
• Coordinate internal resources to meet field demand for specialized resources.
• Work with solutions leadership and other internal stakeholders regularly to prioritize resource allocation and enablement initiatives to drive scale. 
• Develop and manage strategic initiatives.
• Participate in strategic deals and support team members to grow the Marketing Cloud business.
• Support the Architect team by guiding solution strategies and approaches to solve specific problems 
• Hire, onboard, coach, and perform employee reviews and evaluations.
• Drive strategic initiatives and programs as needed to support the team's career development and advancement.

Minimum Requirements: 

• The Solution Engineering Manager should be proficient with CRM, CDP, and marketing technologies (or other Enterprise business applications).

• Possess analytic capabilities and an understanding of Salesforce reporting tools.

• Ability to communicate and build relationships with internal resources such as field solution engineers (SEs), SE leaders, product marketing, services, and other partners across the business

• The SE Manager must be experienced in collaborating with cross-functional teams to determine the best path to success for our customer accounts.

• Strong oral, written, presentation, and interpersonal communication skills

Preferred Requirements:

• BA/BS or 4-year college degree equivalent 
• Prior solutions management experience
• Prior experience as an architect, solutions engineer, or other technical support roles
• Salesforce certifications and/or Trailhead Super Badges
• Digital marketing experience

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com and explore our company benefits at https://www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction https://records.For New York-based roles, the base salary hiring range for this position is $198,030 to $264,https://810.For Colorado-based roles, the base salary hiring range for this position is $179,970 to $240,https://800.For Washington-based roles, the base salary hiring range for this position is $179,970 to $264,https://810.For California-based roles, the base salary hiring range for this position is $198,030 to $264,https://810.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.