Director, Technical Program Management

  • Experience 10+ Years
  • Category Technology
  • Location San Francisco, CA

Job Description

Technology & Products Program Management
The Technology Program Management team works across our Cloud Business Units driving programs that deliver innovative, enterprise cloud solutions for our customers. We are the Grease, Glue & Coach that create delighted users, thriving teams and innovation everywhere.

About you...
  • Extremely knowledgeable about infrastructure environments and thrive on building and expanding capacity.
  • Loves to wear multiple hats.
  • Leaps tall buildings in a single bound-bringing the whole team with you.
  • Keen reader of people, culture and tea leaves; builds the relationships to make things happen.
  • Highly functional in an dynamic, challenging environment.
  • Comfortable bending between the tactical and strategic.
  • Top notch executive presence and communications superstar.
  • Able to balance the needs of infrastructure delivery with an agile mindset.

Top 5 reasons to join our team:
  • Thrive in a culture of ownership, delivery, and innovation.
  • Drive the end-to-end delivery of world-class technology solutions.
  • Be a catalyst for change in the realm of World-Class Technology and Products.
  • Enjoy a hyper-transparent flow of information, conversation and ideas.
  • Innovate and invent the future of Agile and Social program management.


Your Impact:

  • Lead a cross-functional initiative to define, plan, track and measure progress towards our 3-3-3 vision in infrastructure.
  • Develop trusted relationships with key technology and functional leaders & stakeholders to drive focus on the strategic program objectives and optimize program delivery. This includes supporting and holding resources accountable for their responsibilities within the program.
  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.
  • Ensure data is collected to appropriately inform decision making for mitigating risks and resolving issues.
  • Utilize internal tools and agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation and learning; promotes continuous improvement.
  • Drive a continuous focus on developing software based solutions or using automation to replace repeatable, operational tasks.
  • Anticipate and aggressively remove obstacles that slow down or prevent programs from delivering on program objectives.
  • Drive for clarity to keep teams moving forward.
  • Provide "go to" leadership, transparency and visibility to the entire Technology & Products organization.
  • Seek to continuously grow by proactively seeking and embracing constructive feedback.
  • Providing the same level of feedback to colleagues to encourage an open and collaborative culture.
  • Monitor and resolve end-to-end process for things like: repeating pain points/sticking points, blockers.
  • Build plans and mitigations to address pain points to ensure the alacrity of the cloud and/or program.


  • 10+ years of strong technical program management experience.
  • 6+ years of solution management experience for infrastructure, software, or online services (SaaS experience)
  • Thorough understanding of infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.
  • Agile experience in an infrastructure environment is not required, but an understanding of agile and an ability to think agile is required.
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration; able to work well in a cross-functional, matrix management environment.
  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
  • Ability to successfully collaborate with multiple technical functions in the areas of infrastructure, technical operations, software engineering and customer support.
  • Experience as a Product Manager and/or Product management a plus.
  • Experience with Portfolio Management.
  • A service oriented minded person who "Thinks Customer".
Apply Now

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