Enterprise Account Executive - Slack (Canada)

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Job Category

Sales

Job Details

About Slack, a Salesforce Company

Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.

What we're looking for:

We are very excited to welcome Slack to our ever growing Ohana at Salesforce. With the recent announcement of the Slack acquisition, we have brand new opportunities to grow our Singapore team.

We are looking for Enterprise Account Executives to join our sales team and focus on enterprise customers in Singapore. We seek exceptional talent that is eager to do the best work of their life while supporting others in doing the same. You will be responsible for driving sales opportunities with prospective customers as well as expanding business within existing accounts. You will work closely with our customers to understand their business objectives and act as their trusted guide for using Slack most effectively. You'll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. 

If you're an established sales professional with a proven track record in helping customers achieve lofty goals, we should talk!

Some of the things you’ll be doing include …

• Own the full sales cycle from lead to close

• Establish lasting relationships with senior executives and decision-makers

• Help educate customers on the value of Slack throughout their adoption cycle

• Build Slack awareness at all levels of an organization

• Identify customer needs to ensure customer success with special emphasis on signup, upgrade, and renewal

• Collaborate with other members of the sales team (solutions engineers, customer success managers, leadership, etc.) to build strategic adoption plans for customers

• Prepare and educate customers on new features and releases

• Monitor and identify adoption and utilization trends

• Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Handle all customer communication and organize/escalate issues appropriately including: billing, legal, security, and technical inquiries

• Drive revenue through proactive outreach to key accounts

Who you are...

• You have 5+ years of software sales experience, preferably in SaaS

• You are a self-motivated teammate that can act independently

• Experience presenting to senior managers and the C-Suite

• You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships

• You have a consistent track record of identifying customer needs and successfully implementing solutions

• Ability to orchestrate and collaborate with cross-functional teams

• You are flexible, adaptive, and resilient

• You have a post-secondary degree, or equivalent experience

• Some travel required

About Us

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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