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Mental health, parenting and childcare resources
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Salesforce Ignite is a global customer-facing innovation team (see more from Fortune here) within the most innovative company of the decade (see more from Forbes here). Ignite provides a unique form of creative advisory service to Salesforce's top customers, blending capabilities in design, research, and strategy. We engage with the C-suites of the world’s biggest brands to help them understand and reframe their most acute innovation challenges, collaborating with them to identify new opportunities and reshape the future.
Do you want to help the world’s largest companies solve some of their most interesting and difficult challenges?
Do you want to work with cross-functional teams to design and deliver world-class experiences for customers?
That’s what we do, and we’re looking for the best talent around the globe to join us.
We are looking for an Innovation Director. In this senior role, the Innovation Director serves as a single point of contact between the Ignite team, Salesforce account and services teams, and Salesforce customers to develop a pipeline of Ignite engagements within the different industries. The Innovation Director is responsible for evaluating and nurturing leads, advising our customers’ C-suite on transformation challenges, scoping and overseeing engagements, and ensuring value is delivered for all stakeholders in line with agreed objectives.
If you're interested in...
Combining business acumen, user empathy, creative problem solving and technology know-how to challenge and advise our customers on how to digitally transform and create better experiences for their customers and employees
Working across multiple opportunities and domains to identify, shape and to scope the right engagements for the Ignite team to deliver
Working with a degree of ambiguity and flexibility to re-frame and solve customer challenges using design thinking
Working with and learning from cross-disciplinary teams (design, strategy, research, technology, sales, services)
Using your industry expertise to build credibility with clients and colleagues, while challenging orthodoxies and exploring new ways of doing things
Presenting ideas and concepts to senior executives in engaging and varied forums
... then we'd like to hear from you!
Role and Responsibilities
As an Innovation Director, you have three primary realms of responsibility:
Partnering with senior sales and services leadership to develop and manage a robust pipeline of Ignite activity within specific enterprise accounts against our target KPIs.
Shaping and delivering initial C-level customer engagements that deepen our trusted advisor relationships with clients, inspire change and catalyse further action (Ignite projects or otherwise).
Working collaboratively with a broad range of Salesforce and client teams to shape, qualify and oversee the successful delivery of Ignite projects in a way that delivers value for our clients, company, colleagues and Ignite. You will work closely with the local Ignite team of Innovation Practitioners (across Research, Design & Strategy), who are responsible for the delivery of Ignite projects and therefore also take part in scoping and qualifying them. This means you will need to be fluent in design thinking and the range of approaches and services provided by Salesforce to help identify the right engagements and the best ways of shaping and scoping them.
Partnering with sales & services leadership to develop an Ignite target list and regularly aligning on joint GTM opportunities
Providing customer-centric, digital transformation & innovation advisory to account teams
Driving upfront C-suite engagement and opening doors e.g. by leveraging existing global Salesforce/Ignite thought leadership and/or generating new PoVs to take to our clients
Sourcing, shaping and qualifying Ignite projects against agreed targets (volume, types of engagements, value to customer and salesforce, scale effects)
Providing oversight and client assurance on Ignite project delivery and ensuring continuity to teams and projects that follow (with internal and external partners)
Identifying signals and patterns of change relevant for Financial Services and scaling this thought leadership for the benefit of other clients and teams (Ignite one, impact many)
Experience and Skills
We’re looking for someone with:
Minimum of 10 years of experience either in innovation or management consulting, working on growth, customer experience and innovation challenges
A proven track record of challenging and reframing thinking at C-suite executive level (CEO, CIO, CMO, CCO, CDO et al.)
An insightful and well articulated perspective on the desirability, feasibility, and viability of business transformation with an ability to identify and solve for enterprise-level change challenges
Understanding of and experience in applying human-centred design thinking methods to problem solving and innovation
Demonstrated ability to lead, motivate, and collaborate across multi-disciplinary teams
Strong emotional intelligence, understanding how to balance confidence with humility and remaining approachable and measured when faced with adversity
Flexibility to occasionally travel and work across global time zones
Exemplary verbal and written communication skills, including skills as an engaging presenter and adept facilitator with an ability to balance conversation in mixed-level groups and manage political dynamics
Experience in business, design, innovation with a proven record of personal development and continuous in role learning
Additional preferred experience and qualification
An entrepreneurial bias for action with the ability to resolve problems with limited resources
Experience building interest in innovation and design thinking through teaching, publishing, speaking etc.
Experience in enterprise tech, including SaaS
Benefits & perks
Employee Stock Purchase Program
Health Insurance for the family
Wellness and Education Reimbursement
Key to unlocking its audacious revenue target? An elite team of enterprise evangelists.
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At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce welcomes all.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...