Lead Researcher - Experience Services

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Job Category

User Interface & User Experience

Job Details

Salesforce transforms the businesses of hundreds of thousands of customers and millions of users. Your insights will matter - at scale. You distill complex problems into insights that inform design, development, and business decisions. You seek out diverse data, and you triangulate them. You eagerly use new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones.

You’re passionate about technology. You’re even more passionate about people. You have deep empathy for their everyday struggles and challenges. You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Sound like you? Then you're someone we want to work with. As a Senior, Lead, or Principal Researcher, you will work in the Research and Insights team. Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, consumer-style innovation, and the opportunity to deliver great experiences to millions of end-users. And, by the way, you’ll work for a company that has been named – 10 years running – in Fortune 100 Top Places to work.

Responsibilities:

• Provide strategic and tactical insights that inform design and development

• Partner fully with product owners, designers, and engineers to provide the best possible experience for our users and customers

• Participate in strategic product research and analysis, always striving to deeply know and understand the customers who will be using your products

• Synthesize research to identify product use cases and user types

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

Required Experience / Skills:

• 5+ years of experience conducting research in user experience, product design, or technology contexts

• Proven track record influencing product direction and strategy with actionable insights

• Ability to plan, design, execute and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

• Expert understanding of research methods (qualitative and quantitative) and best practices

• Experience working in cross-functional teams (e.g. design, product management, engineering)

• Familiarity with basic statistical methods and concepts

• Excellent project management, communication, and presentation skills

• B.A./B/S, M.A./M.S. or Ph.D. in Human-Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related degree

• Bonus: Experience with business software, solutions, technology

• Bonus: Experience leading, coaching, or managing individual contributors (ideally researchers) welcome

• Bonus: Experience in the relevant industry domain

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For New York-based roles, the base salary hiring range for this position is $172,500 to $258,700.For California-based roles, the base salary hiring range for this position is $172,500 to $258,700.For Washington-based roles, the base salary hiring range for this position is $156,800 to $237,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.