Lead Software Engineer, Trailhead Tech Ops

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Job Category

Products and Technology

Job Details

Salesforce, the Customer Success Platform, and the world's #1 CRM empower companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to phenomenal heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. Trailhead helps learners unlock their potential with personalized journeys tailored to their goals to learn new skills, earn valuable credentials, connect with our vibrant, modern community, and grow their companies and careers. We've also extended the magic of Trailhead to our customers with Trailhead Academy where customers can learn directly from experts. The Trailhead Technical Operations team builds and manages product capabilities and applications that help Trailhead Academy, Trailhead Product, Marketing, and Sales teams perform their best.

Trailhead Technical Operations is a distributed team, and we work in a team environment. We value clear communication and feedback, code reviews, and making learning fun.

Overview
You will join a team that is building one of the many apps/products focused on providing solutions for our Trailblazers (yes, that’s what we call our users...Trailblazers)!

Day-to-day, you work closely with the product, architects, engineers, and UX team to build features and capabilities that consistently delight our Trailblazers. You should have a passion for building elegant solutions while minimizing technical debt. This is a rare opportunity to build something that positively impacts millions of users helping folks develop new skills and break into new careers.

If you thrive in a fast-paced, innovative, highly collaborative envronment, have strong technical ability, and love solving complex business problems using Salesforce products, then this is the job for you!

Primary Responsibilities

• Translates business requirements into solutions that best leverage the Salesforce platform and various integrations.

• Act as the go-to Salesforce authority – providing Salesforce technical advice, design direction, and leadership to all team members to advance the project.

• Design solutions that leverage Salesforce best practices and introduce new technologies when necessary.

• Design, build, and configure highly functional, scalable, and easily maintained applications.

• Develop end-to-end Salesforce solutions including custom platform development (APEX, Triggers, Lightning Web Components, Visualforce) and external data integration (middleware tools, Salesforce APIs)

• Automate business processes using Salesforce automation tools, such as Process Builder, Workflows, Formulas, Flow, Assignment Rules, and Email Alerts.

• Assist in estimating work effort, figuring out required resources, and developing schedules.

• Participate in peer code reviews and unit testing.

• Provides application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects. Troubleshoots and resolves functional and performance-related issues.

• Experience using verbal and written communication with internal and external users.

• Ability to work independently to analyze issues and resolve problems.

• Experience prioritizing work and meeting time-sensitive deadlines, including follow-through while balancing and prioritizing multiple activities and responsibilities.

• Demonstrated experience engaging in creative problem-solving and taking initiative while utilizing a solutions-oriented approach and exhibiting flexibility and good judgment in a sophisticated organizational ecosystem.

• Ability to be expertly engaged, present, and on-camera using virtual face-to-face technologies (MS Teams, Zoom, WebEx, chat, etc.)

• Cultivate effective, trusted working relationships with teams located globally across time zones.

• Organize technical teams, distribute work, and monitor progress, quality assurance, and performance

• Engage in all phases of the Software Development Lifecycle (SDLC) including interacting with business partners. requirement gathering, application design, development, testing, fixing, maintenance, and enhancements.

Required Qualifications:

• A related technical degree required

• 10+ years of experience in Salesforce development, customization, and deployment

• Good understanding of SDLC, waterfall, and agile project methodologies

• Designing large-scale systems in distributed environments

• Lightning and customer 360 experience is a must

• Experience with Apex/SOQL/LWC/Web Services coding hands-on experience

• Working knowledge of Javascript or related frameworks (React, Ruby, Rails etc.), Object and Data Models and Standard Objects and Business Processes around them

• Experience with custom integration, Experience Cloud and Salesforce Sites, API Calls

• Working experience in AppExchange App Development and Package Creation

• Strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision

• Working experience with various Salesforce deployment pipelines like Salesforce DX, GitHub Actions, Jenkins, etc.

• Ability to identify and apply standard processes, and SDLC concepts to all functional areas

• Experience with Git and standard branching strategies; SFDC governor limits, licensing, and SFDC standard processes; Community Cloud offerings; CMS, Knowledge, and custom business processes; and dealing with performance, and scaling issues

• Familiar with Identity, SAML, and Salesforce cross-cloud integrations

• Experience with Cloud Infrastructure (AWS, Heroku)

• Familiar with integrations with Commerce Cloud, MuleSoft, and data migrations

• Hands-on developer in addition to leadership responsibilities

• Scratch org development and source-driven development in the SFDC context

• Participating in activities related to the design, development, and maintenance of Enterprise Applications

• Strong analytical and technical troubleshooting skills, perseverance, and patience

• Strong communicator who can explain complex technical concepts simply

• Ability to work in a fast-paced, rapidly changing environment where multi-tasking and juggling priorities are typical

• Relevant Salesforce Certifications (Platform Developer, Platform App Builder, Administrator, etc.)

• Experience with the Education and Learning technology domain is a strong plus

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $210800 to $305600.For Washington-based roles, the base salary hiring range for this position is $193200 to $280200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.