Mandarin-Associate/Technical Support Engineer

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Job Category

Customer Success Group

Job Details

Role Scope: The support Engineer profile gives you the opportunity to expand your expertise across the Salesforce Platform. Working with developers from other companies and helping them find solutions to their business cases will always keep you engaged and motivated at work. Learning opportunities are limitless. Support engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals.

We operate 24x7 which can involve working during one of the below shifts determined as per business need
While we have 5 days a work week, it is not necessary that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards work hours are subject to change depending on business needs.

PREFERRED QUALIFICATIONS & SKILLS:

• 2-5 years of Salesforce Administration experience with prior experience Customer Support / Enterprise Product and Support is preferred
• Mandate- Mandarin Language Expert - Proficient in Mandarin language in Read, Write n speaking skills
• Must demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization
• Salesforce Administrator / Advanced Administrator / Platform app Certifications are preferred along with the ability to Keep up to date with Salesforce releases, features, security patches, and best practices.
• Exposure working and Understanding of Salesforce out of the box functionalities like (But not limited to) Objects, Roles, Fields, Customisations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle, Deployments, changesets, Managed Packages, territory management, Quotes, Person accounts, data management, data loader, communities, etc with a thorough understanding of the constraints of the SFDC platform
• Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau CRM will be added advantage
• Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps, Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
• Working exposure across Salesforce Core cloud products (Sales, Service, experience) and Salesforce Cloud consultant certifications will be added advantage
• Ability to place the customers first at all times and effectively prioritise, escalate customer issues as required

Location - Hyderabad/Bangalore

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