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Customer Success Group
The Salesforce Professional Services business is growing at an unprecedented rate. In order to evolve and meet our customers’ increased needs and expectations, we are creating new ways of working rooted in deep industry expertise and relevance. As Senior Director/VP, CSG AMER Services Portfolio Lead you will lead Salesforce Professional Services delivery across a portfolio of business within an industry-aligned operating unit in the AMER region. This role is a senior executive with experience and a passion for growing extraordinary and high-performing teams and successfully delivering innovative professional services to Salesforce customers.
This role works as part of a highly matrixed, cross-functional team in close partnership and collaboration across Sales, Customer Success, and the wider Salesforce partner ecosystem. Using existing tools and methodologies as well as innovating new ways of working, the Portfolio Lead helps customers improve their return on investment and time-to-value using Salesforce. They redefine traditional consulting models by focusing on business value, agility, and cloud practices, ensuring customer success, and developing lasting customer relationships. Their passion is a never-ending quest to innovate, improve, and enhance our service and product delivery methodologies, driving more value for our customers while achieving the professional services strategic and financial objectives.
This role requires deep understanding not only of the cloud technology landscape, but also unique industry-specific challenges, regulations, and expectations. You will craft strategies that unearth opportunities to create and gather customer value, and develop a consistent industry strategy to help scale our business.
Required Skills & Experience:
10+ years experience in a Services leadership position with proven quota attainment and exceptional results building, leading success, bookings, revenue and margin while growing an annual business portfolio of $100M+
10+ years of work experience with deep industry expertise and knowledge of industry-specific challenges, regulations, and expectations in the Public Sector industry
10+ years of experience leading, managing, coaching, and developing staff
5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility
Track record in product and business model innovation –approach to create unique customer insights and convert them into replicable, scalable, profitable service offers
Proven success at leading transformational projects to deliver customer outcomes through technology
Senior leader able to operate effectively with C-level executives
Strong business insight and analytical skills with ability to think strategically as well as ability to handle details
Demonstrated experience leading product, marketing and delivery teams.
Committed and results driven.
Strong organizational and leadership skills to manage multiple projects, responsibilities and staff.
Exceptional relationship-building skills demonstrated by ability to grow and nurture relationships with internal partners.
Proven track record to influence cross-functional teams without formal authority.
High energy and passion for the job.
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
This position requires a TS/SCI clearance.
Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) required.
Preferred Skills & Experience:
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...