To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Products and Technology
The Research & Insights (R&I) team acts as a strategic thought partner to product leaders and go-to-market teams across Salesforce. We are passionate about understanding our customers and solving the problems they face, using data-driven insights to create experiences that delight. We balance big-picture thinking with detailed craft, collaborating along the way with product managers, designers, engineers, content writers, marketers, sales people, and strategy & operations leaders. Together, we shape the future of Salesforce for the benefit of millions of end users.
Sales Cloud is the #1 growth platform for small, medium, and large enterprises. We’re the only platform that unifies direct sales, virtual sales, channel sales, and revenue operations, uniting all customer and revenue teams through Slack. Join our team and you’ll find startup-like scrum teams, consumer-style innovation, and work that matters at scale. And you'll be part of a company that has been named as one of Fortune's “100 Best Companies to Work For” for more than 10 years running.
We are seeking a self-driven, impact-oriented researcher to join our team and help set the research agenda for Sales Cloud. You will execute strategic and tactical research to understand the future of selling, and to inform how the next generation of Sales Cloud products should support that future. You’ll learn about and advocate for our users — including sellers and sales advisors, sales managers, and sales operations personnel. You’ll become an embedded member of the product team, helping balance our users’ needs for collaboration, efficiency, and personalization. And as a senior member of Sales Cloud Research & Insights, you will help mentor other researchers and amplify the impact of our team.
We're looking for curious individuals who want to get close to our customers and can seamlessly switch between strategic thinking and operational excellence. This role reports into the Senior Director of Research & Insights, Sales Cloud.
Partner with cross-functional stakeholders to surface and prioritize Sales Cloud research needs
Act as a strategic business partner to key executives in Sales Cloud, helping shape their long-term vision
Collaborate with Research Operations on operational priorities, including participant sourcing and vendor management
Establish and roll out best practices to enable and educate our cross-functional stakeholders
Help advocate for resources to achieve team objectives
Mentor junior researchers, helping amplify the impact of their work
Conduct generative and evaluative research to produce actionable insights that inform business strategy and product design and development
Lead end-to-end research execution, collaborating with cross-functional teams (e.g., design, product management, engineering) to plan projects and ensure insights are used
Utilize a mix of research methods depending on business needs — including surveys, interviews, unmoderated and moderated concept and usability testing, among others
Create narratives to frame problems and highlight the business value of potential solutions
Independently manage fast-paced projects with attention to detail, consistently delivering results against project timelines
8+ years of experience in user research or product research, working closely with cross-functional teams or stakeholders
Proficiency in a range of research methods and best practices, and an understanding of how to apply them to complex questions in a technology context
Experience leading multiple concurrent research projects end-to-end (plan, design, execute and ensure uptake)
Ability to work successfully with constraints (e.g., limited resources, industry-specific regulations) and adapt quickly to meet project goals
Proven track record of influencing product and business strategy with actionable insights
Excellent project management, stakeholder management, teamwork/collaboration, and written and verbal communication skills
B.A./B.S. or M.A./M.S. in a relevant field (e.g., Human Computer Interaction (HCI), Human Factors, Cognitive or Experimental Psychology, Sociology, Design)
Experience contributing to the growth of a research & insights practice in a technology organization
Knowledge of a relevant industry or subject domain, e.g., enterprise software, Customer Relationship Management (CRM), sales
Experience managing third-party vendor relationships
Familiarity with a broad range of user research tools
Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.
Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being named one of the FORTUNE "100 Best Companies to Work For®" for 12 years in a row.
There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.
We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Child care benefits
Short term disability
Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...