Professional Services Project Manager

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Job Category

Customer Success Group

Job Details

Several Project Manager and Sr. Project Manager openings to join a diverse team for the following industry verticals:

• AMER Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality and Business Services)
• CMT (Communications, Media and Technology)
• FINS (Financial Services including Insurance industry)
• HLS (Healthcare and Life Sciences)
• RCG (Retail Consumer Goods)
• PubSec (Public Sector, Non-profit, and Education)

RESPONSIBILITIES

• Create and lead project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.
• Ensure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.
• Track utilization of project resources this against the prioritisation and budget. This includes on time entry and approvals for project timesheets.
• Run routine execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.
• Lead scope changes and ensure the project is delivered on time and within budget
• Able to run one or two large projects or a couple of small to medium sized interrelated projects requiring complex multi-functional collaboration and management at the program level.
• During the course of a project, be the primary customer interface and perform project management activities that ensures alignment to Salesforce methodology and project gates and governance.
• Exercise solid project leadership skills combined with good eye for business and in-depth analytical skills.
• Facilitate requirements gathering and assist with the creation of project results, as needed.
• Facilitate and lead the creation of salesforce technical design documents for complex projects, by communicating with Technical Architects and Developers, as needed.
• Adopt a standardized development lifecycle methodology for all projects.
• Find opportunities to demonstrate all Salesforce technologies.
• Facilitate review sessions with the client and your team.
• Participate in end to end implementation planning including project management, issue management, communication and organizational change.
• As necessary, write and review QA and UAT test scripts.
• Lead UAT with end users including coordination and user acceptance sign-off.
• Leverage business knowledge and expertise to drive business process improvements.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product road-mapping.
• Have difficult conversations regarding budget, resources and timeline and formally collect and communicate outcomes of those meetings.
• Responsible for all project work, reviewing those results prepared by the team prior to submission to the client-
• Identifies and manages project risk

QUALIFICATIONS & SKILLS

• 5+ years experience, in project management role leading enterprise-scale CRM projects,
• SFDC experience is not required but parallel implementation experience is required
• Demonstrated project leadership skills with direct responsibility for running project teams, budget and schedule against a customer or vendor contract
• Lead internal and external project customers; confirmed negotiation, conflict management, issues, executie communication and leadership skills
• Outstanding and effective interpersonal skills; along with good executive presence. Verbal and written; ability to work with remote teams during non-traditional business hours
• Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members, and proactively run project risks
• Ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates
• Ability to proactively identify and handle project risks
• Ability to work effectively in a fast paced, high energy, team-oriented environment
• Ability to multi-task and perform effectively.
• Must be able to travel up 25%
• Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
• Agile SCRUM Master Certification
• PMP Certification
• Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary

LEADERSHIP QUALITIES

• COMPOSURE: Strong customer-facing communication and with the ability to support complex engagements
• EXPERTISE: Solid grasp of industry standard methodologies and implementation experience of the salesforce product suite
• CREDIBILITY: Able to harmonise with various levels of an organization both technical and non-technical to discuss comprehensive solutions
• CONSULTATIVE: Able to lead high powered workshops and effectively tailor messaging based on the audience and subject matter
• WILLINGNESS: Able to analyze customer issues, articulate comprehensive solutions, and craft a plan of action
• LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts
• PASSION: Passionate about Customer Success and is a great listener
• URGENCY: Ability to move fast and drive business value and results
• OHANA: Embodies Aloha culture and a great teammate that everyone enjoys working with and has a generous heart
• TRUST: Ability to earn the trust of the customer and lives the company’s core values

Possible travel of about 25%, but exact travel requirements will vary based on customer

For Colorado-based roles: Minimum annual salary of $99,000. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

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