Program Architect (Consumer Goods Industry)

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Job Category

Customer Success Group

Job Details

Job Title: Program Architect (Consumer Goods)
Location: UK

Department Description

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce.

Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
 

Role Description

We are looking for an experienced technology advisor, or architect, to join our team and help our customers achieve groundbreaking business success through technology and innovation. As a Program Architect, you will be embedded with a customer as a full time technology advisor, giving strategic, enterprise-level advice across the Salesforce Customer Success Platform.

Your Impact

• Through our extensive on-boarding programme of formal certifications and internal training, you will become a trusted Salesforce expert delivering outstanding customer success

As a successful Program Architect:

• You will become a trusted technology advisor to Salesforce UK & Ireland's most significant Consumer Goods customers

• You will develop strong client relationships by building trust, rapport and positive working relationships with key sponsors, partners, and team members

• You will build and apply standard methodologies, lend expertise around enterprise architecture, delivery governance, organisational change and application lifecycle management

• You will guide roadmaps and program vision with groundbreaking industry and technology drivers and innovations

• You will advise, mentor, educate and influence diverse teams including customer and partner resources on topics including Data Management, Integration, Security, Application Design, Mobile as they relate to the Salesforce Platform

• You will build relationships within the Salesforce ecosystem, both internal and external, contributing to broader goals beyond the scope of your customer engagement

• You will help to grow the Advisory Services practice by leading strategic initiatives to develop the consulting practice and build reusable frameworks

Basic Requirements

• Experience within the Consumer Packaged Goods/Fast Moving Consumer Goods space, particularly with a front office focus in both B2B and B2C domains. These include consumer marketing and digital engagement, consumer care, retail execution, trade promotion management, distributor management, supplier relationship management.

• A real passion for redefining businesses through technology

• Ability to understand and be responsive to customer needs and to advocate for customer success

• Extensive experience defining and delivering enterprise solutions for a major software domain (e.g. CRM, ERP, HR)

• Ability to work independently and as part of a distributed team and a willingness to take ownership of problems

• Excellent interpersonal and communications skills

• Proven track record to rapidly learn new technologies

• Strong presentation and facilitation skills

Preferred Requirements

• Experience with Salesforce Consumer Goods Cloud or relevant Consumer Goods Industry solution

• Experience with implementing Retail Execution and / or Trade Promotion Management software

• Architecture experience across a broad set of enterprise technologies including integration & middleware technologies, security, master data management, industry reference architectures

• Enterprise consulting experience, including implementation experience with major technology programs

• Ability to build and maintain strong relationships with C-level stakeholders

• Experience defining and delivering enterprise applications on the Salesforce Platform

• Willingness to travel within UK and occasionally internationally

Benefits & Perks:

Check out our benefits site ( https://salesforcebenefits.com/international.html ) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Visit for the full breakdown!

About Salesforce

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.