QE Lead - Technical Operations Trailhead

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Job Category

Products and Technology

Job Details

QE Lead - Technical Operations Trailhead
Location - San Francisco Bay Area

Open to Fully Remote, Flex (1-3 days/week in the office), or Office-Based (4-5 days/week in office)

Salesforce, the Customer Success Platform, and the world's #1 CRM empower companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

With over 12 million badges earned to date, Trailhead has reinvented the way people learn Salesforce and is helping people get new skills and further their careers. Trailhead helps learners unlock their potential with personalized journeys tailored to their goals to learn new skills, earn valuable credentials, connect with our vibrant, modern community, and grow their companies and careers. We've also extended the magic of Trailhead to our customers with Trailhead Academy where customers can learn directly from experts. The Trailhead Technical Operations team builds and manages product capabilities and applications that help Trailhead Academy, Trailhead Product, Marketing, and Sales teams perform their best.

Trailhead Technical Operations is a distributed team and we work in a collaborative environment. We value transparent communication and feedback, code reviews, and making learning fun.

OVERVIEW

You will join a team that is building one of the many apps focused on providing solutions for our Trailblazers (yes, that’s what we call our users...Trailblazers)! Day-to-day, You will be leading multiple QA teams across different time zones while setting the quality approach, technical vision and adhering to the organizational roadmap to achieve milestones and meeting the overall vision. The successful lead has strong customer focus and is obsessed with continuous quality improvement; they are experienced and highly committed to creating world class automation for testing and regression; they are able to develop and drive a high-level strategy, as well as to take a hands-on approach to implementing that strategy. This role requires someone that demonstrates passion about how things work and how to continually make them better. Trust is our number one value and fundamental to our success. Self motivation, the ability to dive right in, ask the right questions and make a difference are key factors for this position. With our growth trajectory, test automation is the name of the game. You should have a passion for building elegant solutions while minimizing technical debt. This is a rare opportunity to build something that positively impacts millions of users helping folks develop new skills and break into new careers.

Responsibilities

• Working with cross-functional stakeholders and engineering teams to understand the requirements

• Developing COE for best practices and resources for effective QA practices and execution in the org

• Overseeing the development and execution of test plans, monitoring and reporting on test execution and quality metrics

• Creating and maintaining automated test scripts with Selenium webdriver, PageObjects, and similar technologies

• Testing new software features and regression testing existing functionality

• Ability to identify/resolve system bottlenecks

• Act as a gatekeeper, conducting code reviews, and attempting to ensure a high level of code quality within the test framework

• Logging defects and feature improvements into our tracking system and seeing each one through to completion

• Experience refactoring legacy frameworks, improving code quality and share-ability

• Lead a Test Design Review Board for integration test plans within and across teams with a focus on functional, business, complex scenarios, high-impact projects, usability, and accessibility

• Mentor others in automation technologies, tools, and processes

• Lead enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle

• Leverage Agile work management practices, including sprint planning and retrospectives to track critical deliverables. Partner with product owners for backlog grooming and work prioritization

• Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Foster an environment that encourages quality, productivity, and innovation in accordance with our Values

• Participate in the team’s on-call rotation to address complex problems in real-time and keep services operational and highly available

Required EXPERIENCE and SKILLS

• Masters / Bachelors degree required in Computer Science, Software Engineering, or Equivalent Experience
• Must be able to guide and work with engineering teams, product management, cross-functional units, and upper-management
• Minimum of 10+ years of experience in a test lead capacity
• 5+ years of Experience with test automation
• Strong knowledge of automated test frameworks such as Selenium or equivalent
• Professional experience with BDD languages such as Cucumber and Gherkin
• Experience with the entire Software Development Lifecycle (SDLC) including requirements gathering, development, testing, deployment, documentation, support and maintenance
• Experience architecting Continuous Integration / Continuous Deployment / Continuous Delivery systems
• Experience working with Docker or comparable container standards, Solid understanding of GIT and CI/CD Pipelines
• Expertise in setting up Automation Suites in CI/CD Environment and API automated testing solutions using UFT, Selenium,
• Knowledge of professional software engineering best practices for the software development life cycle, including coding standards, code reviews, source control management, continuous integration, build processes, testing, and operations
• Monitoring product and/or feature-level quality health metrics (testability, test health, test coverage, etc)
• Knowledge of tools and processes for results reporting
• Strong technical troubleshooting skills, perseverance and patience
• Proven ability to work with cross-functional teams to achieve common goals and business objectives
• History of leading large complex projects and programs across all areas of IT to include, Applications, Infrastructure and Operations, and Information Security
• Experience managing multiple work streams and multiple initiatives while controlling risks
• Experience with Agile development or SCRUM project management methodologies
• Understanding of key design patterns and best practices
• Strategic thinker that can see the big picture, innovate and adapt to constant change
• Ability to work under pressure, highly adaptable, and well organized
• Highly effective written and verbal communication skills with audiences across all levels of the organization
• Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment
• Knowledge of the Salesforce product suite/ Customer 360 tools ( Sales, Service, Community, Marketing Clouds, Mulesoft, and Analytics) is a plus
• Salesforce Certification is a plus

LI-Y

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $156,800 to $254,700.For New York-based roles, the base salary hiring range for this position is $172,500 to $305,600.For California-based roles, the base salary hiring range for this position is $172,500 to $305,600.For Washington-based roles, the base salary hiring range for this position is $156,800 to $280,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.