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Customer Success Group
Tableau’s Customer Solutions Group (CSG) are rapidly expanding the scope of our reach and impact with our customers. As Tableau’s business continues to grow and evolve, so does the importance of the Customer Renewals team. The Customer Renewals team is a critical piece of CSG and Tableau, helping to not only retain our customers, but to ensure they are set up for success with the Tableau platform.
What you’ll be doing…
As a Customer Renewal Manager, you will be responsible for promoting adoption and customer retention for a specific book of accounts. You will be in a quota-based role and responsible for the maintenance renewal revenue and rate for assigned territory. You will interact and build relationships with customers to ensure they are plugged into all the resources Tableau has to offer, whether it is training, support services, new release information, events happening in the area, all to ensure the customer is successful using Tableau software, with the primary objective of collecting maintenance renewal revenue on-time. Your role is to ensure customer success by being dedicated to your customers’ deployment, adoption, and training to guarantee customer satisfaction. High customer satisfaction will help you attain a high maintenance renewal rate, as satisfied customers renew.
Some of the things you’ll be doing include …
Who You Are …
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...