Sales Compensation Analyst OR Senior Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Description:       

Salesforce uses our platform for sales enablement, customer sales and the sales commissioning processes. The Global Incentive Compensation (GIC) team is the global leader for sales commission policies and processes for all of our direct and indirect sales teams. The GIC team has deployed the Xactly commission system globally through a centralized process with local set-up and support. This position is the primary point of contact for sales management and account executives, including practical application and interpretation of the compensation plans, and resolving issues. This team will drive training, communications and policy and process improvements across the sales teams. This position will partner cross-functionally on process improvements with the GIC Design team, Quota & Capacity Planning team, Employee Success, Sales Strategy Team and Payroll.

Job Responsibilities: 

• Manage the monthly commissions process for our direct and indirect sales team. This includes understanding and applying the commission plan consistently, maintaining quotas and rates, ensuring Xactly commissions calculations comply with the plan. 

• Resolve case inquiries and be a trusted advisor to our sales team. Frequent communication with account executives and sales management via commission cases.

• Provide recommendations to sales and the internal comp management team regarding exceptions requests and case critical issues.

• Research and resolve crediting and commission questions, including calculating and processing adjustments in Excel and in our Xactly commission system.

• Communicate with sales managers, account executives, including VPs to drive requirements, communications, process improvements and customer satisfaction. 

• Deliver training, commissions policy and process and related documentation for the teams supported. Collaborate with sales management and global commission teams. 

• With each new fiscal year, participate in rolling-out new plans, including training, UAT of Xactly and updating policies and processes. 

• Understand data models, related objects and sales order processes within Salesforce to be able to analyze gaps and implement processes based on existing functionality.
  

Required Skills/Experience

• Minimum of 2+ years related experience.

• Must have strong Excel skills, including creating analyses, alternatives and detailed calculations of commission payments.

• BA/BS degree or equivalent 

• Strong problem solving and superior critical thinking skills, the ability to connect the dots.

• Excellent oral and written communication skills in both Japanese and English.
  

Desired Skills/Experience 

• Able to manage multiple projects simultaneously while adhering to deadlines. 

• Experience with crediting commissions, incentive commission plans and structures preferred.

• Ability to work in a dynamic and fast paced environment.

• Works independently and as a strong team player.

• Adaptable to tight deadlines and ability to prioritize appropriately.

• Proven record of process improvements to eliminate the manual efforts via automation would be an added advantage.

• Experience in automated sales commissions systems and their set-up and operation is a plus (https://e.g. Xactly, Callidus, Oracle EIM, etc.).

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com and explore our company benefits at https://www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.