Salesforce Admin Technical Support Engineer

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Job Category

Customer Success Group

Job Details

Job Description -Salesforce Admin profile
Salesforce Admin Salesforce.com is the global leader in customer relationship management
(CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next
generation of social, mobile, and cloud technologies that help companies revolutionize the way
they sell, service, market and innovate-and become customer companies. We are the fastest
growing of the top 10 enterprise software companies, the World's Most Innovative Company
according to Forbes, and one of Fortune's 100 Best Companies to Work For. Our "more human,
less corporate" culture is built around doing work that matters, winning as a team, and
celebrating success. Join the #FutureForce team as an intern or a new college grad and get on
the path to your #dreamjob.
Role Scope: The support Engineer profile gives you the opportunity to expand your expertise
across the Salesforce Platform. Working with developers from other companies and helping
them find solutions to their business cases will always keep you engaged and motivated at
work. Learning opportunities are limitless. Support engineer profile is one of the best
opportunities to master Salesforce Platform and achieve your career goals.
We operate 24x7 which can involve working during one of the below shifts determined as per
business need
While we have 5 days a work week, it is not necessary that the weekend is Saturday and
Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours
(Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM
IST onwards depending on Daylight Savings Time)
EMEA hours – 12:00 PM/1 PM/2 PM IST onwards depending on Daylight Savings Time
APAC hours – 5.30 AM IST onwards work hours are subject to change depending on business
needs.
PREFERRED QUALIFICATIONS & SKILLS:
● Bachelor/Master Degree in Computer Science or related discipline
● 2-5 years of Salesforce Administration experience with prior experience Customer
Support / Enterprise Product and Support is preferred
● Must demonstrate exceptional verbal and written communication skills, communicate
effectively with the customers and at all levels of the organization
● Salesforce Administrator / Advanced Administrator / Platform app Certifications are
preferred along with the ability to Keep up to date with Salesforce releases, features,
security patches, and best practices.
● Exposure working and Understanding of Salesforce out of the box functionalities like
(But not limited to) Objects, Roles, Fields, Customisations, Approval processes,
Validation rules, Data loader, Workflow rules, Process Builder, Flows, Sandbox Lifecycle,
Deployments, changesets, Managed Packages, territory management, Quotes, Person

accounts, data management, data loader, communities, etc with a thorough
understanding of the constraints of the SFDC platform
● Knowledge of building/troubleshooting reports and dashboards. Knowledge of Tableau
CRM will be added advantage
● Knowledge of Exchange servers, Mobile Platforms (iOS & Android), Salesforce Apps,
Salesforce for Outlook, Lightning Sync , Einstein Activity Capture , Files Connect , Email
Delivery - Email Infrastructure, Email Security, Email Relay and Debugging.
● Knowledge of Salesforce security products including event monitoring, encryption, audit
trail, data masking and Shield
● Exposure to Apex, Visualforce, Triggers, API’s, Flow, Governor limits etc will be an
added advantage
● Working exposure across Salesforce Core cloud products (Sales, Service, experience)
and Salesforce Cloud consultant certifications will be added advantage
● Ability to place the customers first at all times and effectively prioritise, escalate
customer issues as required

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