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Customer Success Group
The Senior Account Partner is a strategic sales leader responsible for selling the full portfolio of Professional Services offerings to designated accounts across various industries. The AP must be a strategic problem solver with outstanding enterprise, commercial, and cross-functional skills. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
Exceed growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader!
Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
Engage customers, especially C-Level**,** using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver YOY revenue growth
Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations
Be a recognized role model for teamwork, leadership and overall business results
As a Senior Account Partner, you will:
Use professional concepts in developing resolution to critical issues and broad design matters.
Work on issues that impact department success or address future initiatives.
Build formal networks with key decision makers and serves as external spokesperson for the organization.
Exercise wide latitude in figuring out objectives and approaches to critical assignments.
Consultative sales experience with a proven record of consistently exceeding quota.
Of which, relevant years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
Proven record to develop and maintain C-level relationships
Experience growing accounts with large and sophisticated pursuits ($M+)
Highly collaborative and excels in a complex, matrixed environment
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment
Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, ...