Senior Account Partner

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Job Category

Customer Success Group

Job Details

The Senior Account Partner is a strategic sales leader responsible for selling the full portfolio of Professional Services offerings to designated accounts across various industries. The AP must be a strategic problem solver with outstanding enterprise, commercial, and cross-functional skills. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be encouraged to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.

Responsibilities:

• Exceed growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader!

• Apply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes

• Engage customers, especially C-Level**,** using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

• Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

• Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver YOY revenue growth

• Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations

• Be a recognized role model for teamwork, leadership and overall business results

As a Senior Account Partner, you will:

• Use professional concepts in developing resolution to critical issues and broad design matters.

• Work on issues that impact department success or address future initiatives.

• Build formal networks with key decision makers and serves as external spokesperson for the organization.

• Exercise wide latitude in figuring out objectives and approaches to critical assignments.

Preferred Qualifications & Skills:

• Consultative sales experience with a proven record of consistently exceeding quota.

• Of which, relevant years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator

• Proven record to develop and maintain C-level relationships

• Experience growing accounts with large and sophisticated pursuits ($M+)

• Highly collaborative and excels in a complex, matrixed environment

• Team player with strong interpersonal skills

• Ability to thrive in a fast-paced, unpredictable environment

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.

Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

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