Senior Account Partner

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Job Category

Customer Success Group

Job Details

Salesforce Professional Services, delivers Faster Go-Lives, Faster Outcomes and Faster Innovation for our customers.

The Senior Accoun Partner is a tried, hard-working, strategic sales executive responsible for selling the full portfolio of Professional Services offerings to Salesforce’s most strategic and ambitious customers. The AP must be a strategic thinker with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales experience. The AP is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. You will be expected to understand and manage our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation & solution selling to C-level customers. The primary measurement of success for this role will identifying be YoY growth in overall services bookings and revenue!

Responsibilities:

• Exceed Professional Services Sales growth and bookings, ensure organisational health and customer satisfaction goals as a regional leader
• Utilise industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes!
• Engage customers, especially C-Level**,** using a consultative solution selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
• Develop and lead a territory plan and a personalised account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Professional Services YOY revenue growth
• Sell as a team, forming strong relationship with our License Sales organisation and regional Alliances/Partner organisations that are instrumental to success
• Be a recognised role model for partnership, leadership and overall business results

As a Senior Account Partner you**:**

• are internally and externally recognised as business contributor, industry or product specialist.
• have high level of knowledge of emerging business / industry trends, competitive direction and product direction.
• determine the best customer success approach based on general direction from senior management.
• work on complex business issue and initiatives that require business or industry knowledge.
• act as an advisor on complex issues and initiatives, exercising discretion and latitude in reaching their goals. Leads cross functional teams and mentors others.

Preferred Qualifications & Skills:

• 10+ years of consultative sales experience with a proven record of consistently exceeding quota
• Of which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
• Demonstrated ability to develop and maintain C-level relationships where you are recognised as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a complex, matrixed environment
• Teammate with strong listening skills
• Ability to thrive in a fast-paced, unpredictable environment

At Salesforce we encourage applications from Aboriginal and Torres Strait Islander peoples, people of all ages, people living with a disability, LGBTIQ+ candidates, and people from multi-cultural backgrounds.

Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia’s First Nations peoples, as we forge a path to reconciliation. Please see our Reconciliation Action Plan for more information.

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