Salesforce

Senior Communications Lead

  • Experience 5-10 Years
  • Category Communications
  • Location Indianapolis, IN

Job Description

With the rate of Salesforce's growth, our internal communications are critical to maintain our culture of transparency and to keep our global employees across the company informed about the systems they use to do their jobs. We are looking for a dynamic communications leader who will be responsible for developing, leading, and executing internal communications strategies and campaigns for key IT initiatives that drive adoption of internal systems and enable employees to be successful through technology. The Senior Communications Lead is experienced in crafting strategies and writing for the end user: work closely with subject matter experts to quickly learn technical information, gain understanding of change impacts, and create effective materials to enable employees through change.

Responsibilities

Responsibilities :

  • Develop, lead, and execute integrated communications strategies and campaigns for internal initiatives and across the lifecycle of the project.
  • Partner with a variety of business and technical stakeholders, team members, and executives to develop core project messaging and communications plans that inform, prepare, and enable employees for change.
  • Process technical information, business processes, and feedback to write compelling, clear, and user-friendly communications for internal audiences.
  • Implement awareness campaigns to increase employee's confidence that they are well informed about system launches and the technology services.
  • Create and lead internal and executive communication efforts that represent the IT community in executive meetings, committees, and internal company events
  • Ensures writing and style standards are met and partner with corporate communications to follow corporate communication and branding guidelines
  • Use digital tools to strategically communicate across multiple channels
  • Track strategy and campaign results in alignment with project goals.

Qualifications

Experience/Skills required :

  • Proven track record of success: 6+ years of experience in a similar role
  • Change management, customer advocacy, and enablement is at the forefront of your strategy and delivery
  • Passion for communication that inspires your team and peers
  • Excellent listening, verbal and written communication skills (both technical and creative)
  • Proven creative, versatile, and strategic thinker who can independently generate and execute on innovative ideas
  • Self-starter with a solution-oriented, problem-solver mindset and proven track record performing well in a fast-paced dynamic environment with tight deadlines and changing priorities; ability to be flexible and resilient
  • Excellent project management and risk management skills and versed in change management methodology
  • Knows the business - understands the time to execute product and the capacity of the team
  • Communicates up, across, and within the team with clarity and purpose
  • Builds relationships to easily navigate a cross-functional, matrix environment
  • Experience with social media and its impact to internal projects
  • Ability to multi-task across multiple concurrent projects and learn new applications quickly
  • Four year degree in Marketing, Communications, or other related degree

NOTE: Successful candidates must be able to show samples of their work

About Salesforce
Salesforce, the Customer Success Platform, and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners, and communities, we are working to improve the state of the world.

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