Senior Director, Learning & Credentialing Technology

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Job Category

Products and Technology

Job Details

Do you want to join a world-class, trailblazer learning and success technology team? Salesforce is looking for an inquisitive, creative, and experienced Sr. Director of learning and credentialing technologies to join our team of Trailhead Technology

Build Relationships for Customer Success: You are the business relationship owner, chief technologist and customer success champion for Global Customer Enablement Team. You partner in strategic vision and goals, advise on and define technology long range plans (LRP’s) aligned with business success plans and support our business partners achieving those goals with the help of technology initiatives.
 

Drive Strategic Alignment: You bring your depth and breadth of learning and credentialing technology leadership experience in action and partner with all Salesforce learning and credentialing teams and help define vision and execution plan for unified learning and credential experience for our Trailblazers, Customers and Partners. Harmonise the product capabilities roadmap with all key partners for strategic Long Range Plan (LRP) as well as tactical priorities.
 

Build Foundational Learning Platform: Drive and build technology architecture and roadmap for long term learning unification strategy partnering with architects and technical leads. You have a product management and architect approach and use your technology background and expertise and partner with our BT and MSP(Managed Service Provide) leaders and team members to deliver on the vision and build unified Enterprise learning management system (LMS) for our external enablement needs. 
 

Advise and Consult: Play a role of learning and credentialing industry expert and technologist who has vast industry experience in these domains as business and technology leader and who is a great advisor and consultant for the business. You are someone who has both led the implementation of these platforms and have been part of many successful journeys to bringing such platforms to life. You know the latest trends and products and have in-depth hands on experience of every aspect of these platforms and functionalities.
 

Centralise Agile Governance**:** With business collaborators priorities and values at the center, provide a centralized and comprehensive foundation for business decision-making, prioritising right capabilities at the right time, and governance based execution to maintain best and trusted trailblazer, customer and partner experience of our global audiences.
 

Champion Unification, Simplicity and Easy: Salesforce today delivers multiple disconnected learning experiences to our trailblazers, customers and partners. There are multiple learning teams, learning platforms and complex operational processes. You will help drive the unification charter to bring it together and simplify it for our users and operational teams and make it easy to do learn and do business. Do you have expertise and experience to take on this challenge?
 

Increase technology Infrastructure Scalability & value: Prioritise and focus on strategic priorities for business growth and scalability. Deliver high value with effective planning, execution and time to market of business capabilities aligning with high growth needs of the business.
 

An ideal candidate will have ..

• A consistent track record of achieving great results through solid understanding of enterprise learning and credentialing business and complete end to end customer lifecycle.

• BS/BA Degree in Information Technology or equivalent industry experience.

• 15+ years of experience in technology leadership roles leading large teams and learning software implementation/development projects, from building teams to RFP process to Going-Live

• In-depth experience of Agile Development or Scrum Project Management methodologies.

• Knowledge of Salesforce product portfolio

• Strong management of business partnerships with key partners and vendors

• Proven track record of instituting new business processes to ensure consistent, predictable service for customers.

• Strategic problem solver that can see the big picture, innovate and adapt to constant change

• Ability to work with geographically dispersed teams, extended teams and command respect

• Customer-focused: Know how to balance your "get it done" attitude with diplomacy to be able to work effectively across different teams and at all levels with interpersonal skills and relationship building

• Ability to hire, coach and retain top talent

• Deep budget management skills, including handling a multi-million dollar budget.

• Passion for user experience and trust (compliance, governance, privacy, security).

• A strong sense of vision and ability to drive next gen approach for learning and credentialing technology stack

• Excellent oral, written and presentation skills, confident communicator with a flair for storytelling

• Ability to think through problems to come up with innovative solutions and deliver against tight deadlines

• Ability to work under pressure, highly adaptable and well organized; Ability to shift directions quickly when priorities change

• Strong general management and strategic planning skills 

• Get it done attitude with a strong sense of team spirit

• A demonstrated passion for excellence

Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.
Salesforce welcomes all.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For California-based roles, the base salary hiring range for this position is $206,100 to $314,300.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.