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Mulesoft - Customer Success Group
Job Title: Senior Engagement Manager
MuleSoft’s Professional Services team works across every industry to set our customers and partners up for success. Our Senior Engagement Managers (Professional Services Sales leads) are crucial to the growth of our Services business and play a meaningful role in helping our customers adopt the platform!
Our Engagement Managers span the full services sales lifecycle from the initial implementation of the MuleSoft platform; to scaling use and delivering value from multiple initiatives across the enterprise. You will have ownership of our customers’ Services journey from pre-sales to go-live and beyond!
You will bring your proven Services Sales track-record with your deep experience gained from IT delivery (preferably with integration) to tailor, advise and craft engagements that combine platform enablement, project delivery, operating model transformation and assurance.
Your success in this role will be underpinned by your credibility with senior IT stakeholders. You will put the needs and interests of the customer first and establish a trust-based relationship with the business and IT communities; providing a clear line-of-sight between the Services engagements, successful platform adoption and business value.
You will be joining a rapidly growing business, where you will need to own, develop and grow a specific market segment working in close collaboration with the MuleSoft Subscription Sales management and Customer Success teams.
What you’ll achieve:
Complete MuleSoft product training and become an expert in our consulting methodologies
Shadow other Engagement Managers both on and off customer sites
Begin to tailor / shape engagements based on the templated Services offerings - crafting Statements of Work and Proposals
Articulate the MuleSoft proposition and our delivery methods with customers
Developed a comprehensive portfolio of clients within your market segment in collaboration with the Subscription Sales and Customer Success Teams
Be a source of value within your cross functional team
Be an integral part of hiring and mentoring new Engagement Managers
Developed a pipeline of opportunities that continues to drive year-on-year growth while seeding and growing the number of larger annuity-growth accounts
Supply to the ongoing evolution of our Service offerings
What you’ll need to be successful:
Consistent track record of selling services/solutions
Ability to operate in co-sell model, collaborate, build and establish links with Mulesoft and Salesforce Software Account Executives
Self-starter mentality; able to own your business with while also working well within the team
Ability to rapidly establish trust at CxO / IT Management level - based on a good understanding of their needs and challenges
Understanding of the way of working of GSIs and the general consultancy ecosystem
A person who passionately cares about what they do and the need to take others with them on the journey
About MuleSoft, a Salesforce company
Our mission is to help organizations change and innovate faster by making it easy to connect the world’s applications, data, and devices. Companies like Spotify, McDonald’s, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity. Hiring outstanding people who want to build a great company together is our number one priority, and we’re committed to providing an equal opportunity workplace where everyone is supported and encouraged to do their best work. We work diligently to build this culture, and we’re proud to have been named the #1 Top Workplace in the Bay Area and the best place to work 6 years in a row.
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Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of ...