Senior Instructor, Webinars

Salesforce

3.8

(114)

Multiple Locations

Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR245300

    Position summary

    rce products. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key member of our team, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.

    Responsibilities:

    • Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.
    • Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
    • Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
    • Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
    • Provide best practice insights including product education, technical advice, and adoption guidance to customers.
    • Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
    • Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
    • Maintain a 70% utilization target

    Minimum Requirements, Qualifications & Skills:

    • 3+ years of experience delivering interactive webinars or in-person sessions.
    • Salesforce Administrator product certification required.
    • One or more of the following product certifications: Sales Cloud, Service Cloud, Marketing Cloud, Tableau, or Commerce Cloud.
    • Bachelor's degree in a related field or comparable experience.
    • Proven success leading customer-facing presentations and engagements.

    Preferred Qualifications & Skills:

    • Overall experience of relevant work experience in one or more Salesforce products, including Service, Tableau, Commerce Cloud or Marketing Cloud.
    • Additional Salesforce product certifications.
    • Familiarity with Trailhead (Ranger status is a plus).
    • Proven ability to manage time and prioritize activities effectively under pressure.
    • Understanding of business analysis, change management, user adoption, release management, and governance.
    • Fluency in Spanish and/or Portuguese a plus

    Soft Skills:

    • Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
    • Expertise: Working knowledge of industry best practices and implementation experience of the Salesforce product suite.
    • Learner: Passion for continued education in new technologies and complex business and technical concepts.
    • Passion: Dedicated to Customer Success and attentive listening skills.
    • Culture: Embodies an inclusive culture and is a team player whom everyone enjoys working with.
    • Trust: Ability to earn the trust of the customer and live the company's core values.

    Accommodations

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    Posting Statement

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com and explore our company benefits at https://www.salesforcebenefits.com.

    Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

    Salesforce welcomes all.

    Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources