Senior Manager, Sales Operations

Salesforce

3.8

(114)

Indianapolis, IN

Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources
  • #JR244703

    Position summary

    is an experienced people leader with a broad expertise in industry and operational practices that has proven leadership and team development skills. The Sr. Manager will be responsible for a team providing pre-sales internal support and guidance to Account Executives and Renewal Managers on contract negotiations, quoting support, ongoing account license management, booking metrics, approvals, and escalations. They'll build strong relationships with internal business partners and also help set and drive team and company objectives. The ideal candidate will have the ability to achieve successful outcomes amongst ambiguity and apply judgment independently to complex situations that require in depth analysis and coordination across multiple departments. They will also inspire, mentor, and coach team members to meet company objectives and individual goals.

    Responsibilities Include:

    • Build strong relationships with Sales Leaders and provide guidance to them and their teams on complex Sales transactions.
    • Hire, train, and develop top talent
    • Coach and mentor Managers and/or ICs to ensure consistent team development, growth, and performance
    • Take accountability for measuring and achieving team success metrics
    • Work with business partners in Revenue Recognition, Collections, Deal Desk, and Legal to execute on deals and resolve any contract/customer issues
    • Handle escalations and make informed decisions that drive successful outcomes
    • Represent and staff Sales Operations on any large scale department/company projects.
    • Manage approvals related to any Sales Ops deal attributes or CSAT issues
    • Leverage data to make meaningful business decision that successfully impact Sales Operations
    • Ensure compliance with all company policies and SOX controls for both yourself and your team members
    • Understand, challenge, and bring solutions to enhancing current policies/procedures while increasing consistency and efficiency
    • Provide insights and recommendations to support Sales Operations Leadership Team initiatives, including quarterly business reviews and annual planning

    Required Skills/Experience

    • Bachelors degree or equivalent combination of education and experience
    • Prior management experience and or training preferred
    • 8+ years sales, sales operations, or sales support experience
    • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
    • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
    • Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
    • Salesforce application experience
    • Strong personal accountability and personal alignment to Salesforce's values: Trust, Customer Success, Innovation, Equality and Sustainability

    Accommodations

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    Posting Statement

    At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at https://www.equality.com and explore our company benefits at https://www.salesforcebenefits.com.

    Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

    Salesforce welcomes all.

    Why you should apply for a job to Salesforce:

  • 63% say women are treated fairly and equally to men
  • 70% would recommend this company to other women
  • 81% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Time off and leaves
  • Perks, such as discounts, commuter benefits & educational reimbursement
  • Mental health, parenting and childcare resources