Senior Product Manager- Agentforce

e market. You will be responsible for Agentforce Employee Agents primarily focused on assistive use-cases.

Key Responsibilities:

• Product Strategy: Define and implement the product strategy for Employee Agents to align with the company's overall vision and goals.

• Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers

• Drive Innovation, Customer Success & Trust for Employee Agents

• Customer facing outbound product management, escalation management

• Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment. Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud.

Qualifications:

• Solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors.

• Highly Technical and well versed in building SaaS services

• Exposure to outbound product management, escalation management

• Consistent track record of successfully launching and leading a product or a service

• Exceptional analytical, problem-solving, and decision-making skills.

• Excellent communication and interpersonal abilities to collaborate optimally with various stakeholders.

Preferred Qualifications:

• Experience with Salesforce, Service Cloud, Salesforce Einstein including Agents, Copilot, Einstein Bots (as a bonus).

• Familiarity with Autonomous AI Agents trends and its impact in business, enterprise-tech and society.

Accommodations

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Posting Statement

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