Senior Product Manager, Growth & Team Expansion - Slack

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Job Category

Products and Technology

Job Details

Slack is looking for a Senior Product Manager on our Expansion team. This person will join the team responsible for helping the 1M+ teams that start using Slack every year successfully get off the ground, across our $1B+ run-rate Self-Service and Enterprise businesses. We are looking for a Senior Product Manager to help us grow our customer base and make every team on Slack more productive through our premium products. Slack already has one of the largest paid customer bases in enterprise software, with hundreds of thousands of recurring paid teams. In this role, you’ll strive to 10x the Slack paid customer base and as a result shape the growth of the company and an entire industry by ensuring Slack is “where work gets done".

This product manager’s initial responsibilities will be in helping more teams commit to Slack and making Slack's premium products dramatically easier and more compelling to purchase. You’ll look to deepen engagement of core features and lead our pricing and packaging efforts, to help more teams choose Slack. You will deliver a best-in-class experience with close collaboration with cross-functional technical, business, and external teams.

You should be a hands-on and technically savvy product manager who is constantly identifying user problems and thinking critically about which to prioritize based on those that drive long term value for users and the business. You know how to measure and interpret the results of your team’s efforts. You can effectively navigate complex systems and you have great communication skills, inspiring both technical and non technical colleagues. You love working on teams, side-by-side with the best engineers and designers. You easily manage several projects at once and you don’t miss deadlines.

Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
 

What you will be doing:

• You will develop the product vision, strategy, and roadmap to develop a best in class purchase experience for Slack’s paid features in concert with cross-functional peers.

• You’ll create delightful end user experiences that deepen user awareness and engagement on Slack’s most valuable features, leading with deep user empathy and a passion for sweating the Little Big Details

• You’ll champion the company’s pricing and packaging strategy, and how we think about our freemium and paid tiers.

• You’ll become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of research, feedback collection from cross-functional teammates and competitive data analysis.

• You’ll define, understand, and improve key funnels and metrics.

• You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.

• You’ll drive execution against our plan in collaboration with Engineering and Design peers: making trade-offs, anticipating staffing needs and risks, and ensuring frequent and clear communication.

• You’ll partner closely with leaders across product, engineering, finance, and operations, as well as external partners and customers.

• You’ll execute at a fast pace with a focus on delivering impact to customers

What you should have:

• 5-8+ years of experience leading major product initiatives across consumer or direct-to-customer business products. You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance

• Deep customer empathy and product craft, with a strong attention to detail

• Ownership mentality from what we build to how we market. Accountability for driving business impact, in an experiment-driven product culture, ideally in Hybrid SMB or Consumer Growth

• Data-informed and experiment-driven style to optimize for learning. You can design, run, and interpret experiments and A/B tests

• Highly technical and capable of wading into the details, but can also drive from 30,000-foot view

• Portfolio-oriented product approach for balancing bold, high-upside bets with quick wins

• Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip

• You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. People love working with you

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